Customer Service Manager

Kayci E. Schultz

*** ********* ***** 512-***-****

Georgetown, TX 78628 *********@*****.***

SUMMARY

Demonstrated ability to learn quickly, multitask, and persevere until goals are reached by taking initiative and forming innovative solutions to combat complicated problems. Well-learned capacity to set and maintain priorities and always encouraging peers to do the same. Proven leadership abilities in various tasks through creativity in organization and clear communication in delegation, while consistently exhibiting enthusiasm.

EXPERIENCE

BeautiControl Cosmetics and Prudential TX Realty 2008-2011

Assistant to a Sales Associate

Responsible for data entry using company inventory software, creating client information charts on Excel, and filing tax returns and income and expense reports.

• Updated information and photos on company website, enabling a more efficient and up to date database.

• Attended various house showings while shadowing realtor, improving my knowledge and understanding of the process while escalating my value to the realtor.

UPS, College Station, Texas Winter 2009

Packager

Responsible for wrapping and packaging items into assigned boxes, entering package data into computer system, creating and printing labels for boxes, and loading packages into delivery trucks.

• Other daily tasks included sorting and distributing mail, completing faxes, laminating important documents, witnessing notary signings, and keeping inventory; thus, learning new clerical duties while providing the trained employees extra time during the busy season.

El PATRON RESTAURANT & CANTINA, Georgetown, Texas Summer 2009

Hostess

Organized floor charts for servers, greeted and sat customers, and completed take-out orders over the phone.

• Responsible for 3 phone lines and transferring calls to various areas of the restaurant, saving time for both the caller and the recipient.

• Took and delivered food and drink orders during rush hours while communicating via headset with supervisors regarding seating arrangements and estimating waitlist times, minimizing unnecessary trips to other rooms, thus leaving the aisles open for the servers as well as providing the customers with a deadline to anticipate.

SONIC DRIVE-IN, Georgetown, Texas 2007-2008

Carhop

Started by making drinks as a ‘fountain’, keeping track of inventory, stocking the work stations, bagging orders, promoting new items, and ensuring customer satisfaction throughout the lots; promoted to carhop assigned with taking orders for up to 10 lines at a time as well as answering phone lines, and delivering food and drinks to assigned stations, completing transactions and keeping a certain amount of money locked up at all times.

• Promoted to trainer teaching three new employees at a time, promoting teamwork.

• Remembering names and faces of loyal customers was essential to making good tips.

• Advertised the company and its new specials at various events, increasing awareness in the area.

KAYCI E. SCHULTZ PAGE TWO

VILLAGE INN, Georgetown, Texas 2006-2007

Server

Responsible for serving up to seven tables at a time in a fast-paced environment, taking and delivering customers’ orders while advertising specials, checking with supervisors to count income and to claim tips, and completing the manager’s cleaning and stocking check-lists after each shift.

• Constantly communicated with hostesses regarding section chart changes throughout the day, adapting to more efficient layouts when necessary.

• Ensured quality customer service by following a mental timeline for serving each table consisting of timed intervals for greeting guests, taking and delivering their orders, checking on their satisfaction, offering deserts, and distributing bills.

• Negotiated a percentage of tips with cleaning crew for their assistance when needed, saving time for the next customer while boosting efficiency by rotating customers in and out as fast as possible to maximize overall profit.

• Notified chefs of all special requests and reviewed each order before presenting it to guests, minimizing mistakes potentially leading to the wasting of restaurant products and of the employees’ and customers’ time.

BRAZOS ANIMAL SHELTER, Bryan, Texas Spring 2011

Volunteer

Assisted in labeling animal crates, making collars with ID numbers, cleaned kennels, walked and fed animals, filed paperwork, separated dangerous, sick, or pregnant animals and documented any progress.

EDUCATION

BA in Political Science with minor in History

Cum Laude

Texas A&M University – College Station, Texas. Graduated May 2011.

• Member of the National Society of Collegiate Scholars

• Elected to the Liberal Arts Student Council - Student Relations Committee

-Worked with committee team members to collaborate on project ideas and plan events on behalf of the Council for communicating with the student body.

-Created and conducted surveys with students and relayed survey results to the faculty.

SKILLS

Microsoft Excel, PowerPoint, Word, Research, Statistical Analysis, Very Familiar with Spanish, Multitasking, Writing, Promotions and Advertising, Planning and Organization, Attention to Detail, Conflict Resolution, and Customer Service

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