customer service
Resume:
Stephanie Ann Randolph
Tampa, Florida 33605
Cell: 813-***-****
Email: ********.********@*****.***
Professional Accomplishments
Fci Federal 3/2011-Present
602 South, King Street Suite 102 Starting Salary 26,100
Leesburg, VA 20175 (Site: Tampa, FL) Current Salary 26, 100
Supervisor: Cindy Graciani, Phone 813-***-**** (may be contacted)
General Office Worker – USCIS, Tampa Field Office
• Greet visitors at triage counter.
• Receive, review, analyze and verify application for accuracy regarding residence benefits, with including immigration forms N-400, N-600, I-485 and other applications for similar or lesser difficulty.
• Utilize Claims 3 (Computer Linked Application Information Management System) to search applicant and beneficiary information regarding application status.
• Responsible to generate monthly reports of transferred files into the Tampa Field office.
• Processed over 6,000 I-485 and over 5,000 N-400 applications for immigration interview.
• Clerical duties include attending naturalized ceremonies.
• Preparing case files and related documents to be rounded to other offices.
• Searching for missing files.
• Placing loose documents into appropriate location in files.
• Request file from other immigration offices.
• Communicate with all levels of staff including management, supervisor, officers and administrative staff regarding the follow though to obtain additional documents from a variety of sources.
• Proficient in the use of computer software and automated systems such as Word, Excel, and Power Point to create, edit, and print office correspondence, reports and related application information.
• Perform appropriate recordkeeping using spreadsheet and databases; also knowledge of the IBIS (Interagency Border Inspections System), TECS (Treasury Enforcement Communications System), Claims 3 and 4 (Computer Linked Application Information Management System), NFTS (National File Tracking System), and CIS (Central Index System).
Dell Perot Systems Government 9/2008-3/2011
40 Hours per week
8270 Willow Oaks Corporate Drive Starting Salary 21,000
Fairfax, VA 22031 (Site: Tampa, FL) Ending Salary 26,100
Supervisor: Cindy Graciani, Phone 813-***-**** (may be contacted)
General Office Worker – USCIS, Tampa Field Office
• Receive, review, analyze and verify application for accuracy regarding residence benefits, with including immigration forms N-400, N-600, I-485 and other applications for similar or lesser difficulty.
• Utilize Claims 3 (Computer Linked Application Information Management System) to search applicant and beneficiary information regarding application status.
• Responsible to generate monthly reports of transferred files into the Tampa Field office.
• Processed over 6,000 I-485 and over 5,000 N-400 applications for immigration interview.
• Clerical duties include attending naturalized ceremonies.
• Preparing case files and related documents to be rounded to other offices.
• Searching for missing files.
• Placing loose documents into appropriate location in files.
• Request file from other immigration offices.
• Communicate with all levels of staff including management, supervisor, officers and administrative staff regarding the follow though to obtain additional documents from a variety of sources.
• Proficient in the use of computer software and automated systems such as Word, Excel, and Power Point to create, edit, and print office correspondence, reports and related application information.
• Perform appropriate recordkeeping using spreadsheet and databases; also knowledge of the IBIS (Interagency Border Inspections System), TECS (Treasury Enforcement Communications System), Claims 3 and 4 (Computer Linked Application Information Management System), NFTS (National File Tracking System), and CIS (Central Index System).
Chase Paymentech 3/2008-9/2008
40 Hours per week
4200 West Cypress Street Starting Salary 21,000
Tampa, FL 33607 Ending Salary 21, 000
Supervisor: Patty Fira, Phone 813-***-**** (may be contacted)
Help Desk Agent I
• Provided help desk support to merchant with credit card terminals in a call center environment.
• Troubleshoot, download, and reprogram credit card terminals via phone with merchant and/or with sales representatives.
• Advised merchants of recommendation regarding credit card terminals.
• Educate merchants how to use terminals.
• Process paperwork replacements of terminals for merchants.
• Troubleshoot connection issues.
• Verify sales transaction (debit &credit), deposits from credit card terminals, and gift card transactions.
• Took high volume of calls in a call center environment.
Saint Petersburg Times/Times Publishing Company 4/2007-3/2008
30 Hours per week
1000 North Ashley Drive Suite 700 Starting Salary $14.00 per hour
Tampa, FL 33602 Ending Salary $14.00 per hour
Supervisor: Grace Posada, Phone 813-226-300 (may be contacted)
Part time Administrative Assistant & Receptionist
• Greeted visitors.
• Handled incoming telephone call
• Accepted payments, placed classified ads.
• Performed general administrative duties.
• Responsible for lead management processed and generating reports using excel and other databases.
Noble Appraisal Services 3/2007-4/2007
20-30 Hours per week
P. O. Box 46161 Starting Salary $250-300 per job
Tampa, FL 33647
Supervisor: Gwen Noble, Phone 813-***-**** (may be contacted)
Trainee Residential Appraiser
• Specialized in research and computing the finial estimation of property values, taking into account such factors as depreciation, replacement cost, value comparison of similar properties and income potential.
• Analyze and evaluate data to prepare written description of property estimates.
• Obtain land values information from county sources, sales information, and other data other databases.
• Examine real estate sales contract and legal description of property location.
• Examined income records and operating property, with knowledge of Federal and Florida law regarding property evaluations.
Appraisal Services of West Central Florida 6/2005-4/2007
40 Hours per week
4711 Musket Drive Starting Salary $250-300 per job
Lakeland, FL 33810
Supervisor: Mike DeFulgo, Phone 863-***-**** (may be contacted)
Trainee Residential Appraiser
• Specialized in research and computing the finial estimation of property values, taking into account such factors as depreciation, replacement cost, value comparison of similar properties and income potential.
• Analyze and evaluate data to prepare written description of property estimates.
• Obtain land values information from county sources, sales information, and other data other databases.
• Examine real estate sales contract and legal description of property location.
• Examined income records and operating property, with knowledge of Federal and Florida law regarding property evaluations.
The Klose Appraisal Group 6/2004-2/2005
40 Hours per week
1613 Brilliant Cut Way N/A
Valrico, FL 33594
Supervisor: James Klose. Phone 813-***-**** (may be contacted)
Trainee Residential Appraiser
• Specialized in research and computing the finial estimation of property values, taking into account such factors as depreciation, replacement cost, value comparison of similar properties and income potential.
• Analyze and evaluate data to prepare written description of property estimates.
• Obtain land values information from county sources, sales information, and other data other databases.
• Examine real estate sales contract and legal description of property location.
• Examined income records and operating property, with knowledge of Federal and Florida law regarding property evaluations.
Fisher Scientific Safety Equipment 9/2001-6/2003
40 Hours per week
6507 Harney Road Starting Salary 30,000
Tampa, FL 33610 Ending Salary 32,000
Supervisor: Rosa Rodriguez 813-***-**** (may be contacted)
Customer Service and Inside Sales
• Oversaw administration of more of than 10 major accounts in the safety division.
• Process request for quotes, order processing, communication with vendors and external customers,
• Communicated with vendors to identify cost comparison of products in order to effectively save clients investments and lead time.
• Created spreadsheets to keep track of various aspects of client’s investments and needs.
• Worked in a team environment helping co-workers resolve issues, complete various reports and clients needs.
• Primary customer contact for major customer Sea World and Duda Farms.
Education
2009-2011 Strayer University, Tampa, FL
A.A. Information Systems
2006-2007 Saint Petersburg College, Largo, FL
15 Hours of National USPAP
AB-I
AB-II
2006-2007 Mc Kissock Real Estate and Appraisal School, Lakeland, FL
Florida Real Estate Laws, Principals & Practices
Continuing Education
Disclosures Disclaimers
Appraising REO and Foreclosures
Scope of Work
National USPAP Update
2003-2003 Hillsborough Community College, Tampa, FL
Florida Real Estate Appraisal
2000-2001 Erwin Technical Center, Tampa, FL
Network Support Services, Diploma
Summary of Skills
• Over 10 years of direct customer service, face to face and by phone.
• Years of experience with using Windows applications, excellent organization skills, work very well as a team member or independently.
• Perform effectively under presser, exercise excellent judgment when dealing with confidential documents and matters.
• Outstanding written and oral communication skills.
• Type 40 wpm, proficient operating most office machinery (fax, copier, printer, hand-held barcode scanner and telephone systems).
• Over three years experience gathering information, maintaining detailed records, analyzing and process detailed reports.
• Currently, over 3 years as General Office worker (contractor) with DHS/USCIS located at the Tampa Field office.
Reference
Timothy Shavers, SIOF
FDNS Supervisor
5524 West Cypress Street, Tampa, Florida 33607
Office: 813-***-**** Cell: 813-***-****
Odilio Feliciano, DHS ICE/DRO
Immigration Enforcement Agent
5524 West Cypress Street, Tampa, Florida 33607
Office: 813-***-**** ext. 3047 Cell: 813-***-****
Corey Reynolds
AML American Production Support – Citigroup
3800 Citigroup Center Drive Building B, Tampa, Florida 33610
Office: 813-***-**** Cell 813-***-****
Contact this candidate