HEATHER JACOBS

HEATHER JACOBS

EMAIL *****************@*****.***

PHONE 478-***-****

OBJECTIVE

To obtain employment by demonstrating the experience needed to work efficiently, learn quickly, and provide friendly, high quality service.

EXPERIENCE

2007-Current GEICO Macon, GA

Emergency Road Service Dispatcher

 Provided highly professional, courteous, and friendly service to customers in need of towing and lockout services

 Input customer needs into dispatch system and contacted a provider with the ability to meet those needs in all 50 states and Canada

 Gave other employees feedback and lessons in customer service and quality control

2005-2007 Houston County Board of Education Perry, GA

Substitute Teacher

 Ran classrooms when regular teachers were unable to attend

 Completed Substitute Teacher training course

2004-2005 Computer Services Associates, Inc Macon, GA

Secretary/Computer Technician

 Checked computers in and out, as well as fielded any calls coming in

 Took care of all paperwork and filing, as well as incoming and outgoing mail

 Ran virus and spyware scans when needed

EDUCATION

2004-Current Macon State College Macon, GA

 Pursuing a degree in Early Childhood Education/Special Education

 Minoring in Psychology

OTHER

 Deputy Group Commander/Inspector General and Facsimile Drill Team Commander in Northside High School’s AFJROTC; Became a leader in charge of around 200 cadets. Was responsible for corps organization and discipline.

 Awards received include Outstanding Cadet, Best Exhibition Commander, and several national awards including Daughters of the American Revolution.

 Also aided in the set up and completion of several community service projects,which included stadium cleanups, painting daycares, and other volunteer work.

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