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Customer Service Manager

Location:
San Jose, CA, 95136
Salary:
20.00 hr
Posted:
April 20, 2011

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Resume:

Dennis H. Jackson

**** ***** ***., ***. ****

San Jose, CA 95136

408-***-****

u4ox5u@r.postjobfree.com

BACKGROUND AND EXPERIENCE

• Ten years experience in warehouse operations that includes:

- Supervision

- Purchasing

- Shipping/Receiving: International and Domestic

- Stocking, forklift certification

- Equipment assignment

- Auditing

- Cycle Counting

- Kitting

- Inventory Reporting

- Work order and returns processing

• Consistent history of decreasing and increasing inventory levels to meet goals.

• Awarded ‘Employee of the Quarter’ for outstanding efforts to exceed goals,

exhibiting excellent customer service, and maintaining the inventory below

company expectations.

• Oversee daily operations of warehouse functions for shipping and receiving.

• Responsible for warehouse equipment maintenance and warehouse safety.

• Knowledge of, and experience in, operations and repairs of vehicle fleet.

• Excellent interpersonal and communication skills with all levels of company.

• Proficient in project coordination and management. Key successes in:

- Scheduling

- Expediency

- Critical decision-making

• Proficient in the following software:

- MS Office (Word, Excel, and Access)

- Oracle MRP

- Custom inventory control software (SBN).

• Effective in balancing customer needs with corporate goals in the role of supervisor and individual contributor as a team player.

CAREER SUMMARY

Receiving Specialist - Flextronics, Milpitas, CA

January 2011 to Present

-Unload, inspect, and receive product from delivery trucks.

-Enter all packing slips into MS Access Servicetrak system.

-Identify and move materials to warehouse locations.

-Perform cycle counts and inventory control.

-Manage product reworking schedule.

-Pull parts for shipping.

Warehouse Supervisor - Netversant Solutions, Fremont, CA

December 2008 to February 2010

Working supervisor in the daily management of warehouse operations for networking,

telecommunications, security, and mobility products and services.

Receiving:

- Inspect all shipped containers for damage and count.

- Prioritize and stage items for Project Managers and Field Technicians.

- Enter all receipts plus summary spreadsheets.

Storage:

- Maintain company consumables, project stock, and job excess materials.

- Oversee stock requisitions.

- Perform cycle counts, audits, and stock checks.

Shipping:

- Package and ship all outgoing items using online shipping methods.

- Process and return all RA’s to vendors.

Manage fleet assignments: Maintenance and repair scheduling.

Shop Manager - Bay Alarm, Santa Clara, CA

August 2001 to November 2008

Managed branch inventory, equipment repair, returns, and rental equipment.

- Maintain appropriate stock levels, release of inventory, and requisitioning of all

materials.

- Process all incoming shipments, returns and equipment for repair.

- Conduct cycle audits of shop and vehicles.

- Provide kitted equipment in advance for scheduled installations and service.

- Prepare inventory reports for receiving, WIP, installations and billings.

- Install security equipment: burglary, fire life safety, access control and CCTV.

- Schedule fire alarm system inspections, and coordinate with fire department.

- Coordinate vehicle requirements, scheduled maintenance, and assignment.

Education:

Verdugo Hills High School-Tujunga, California: Industrial Arts Diploma

Rockhurst University-Santa Clara, California: Managing Inventory and Cycle

Counts Certificate



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