Rachel S. Ross
**** ** ** *****, *******, FL **321
**.******.****@*****.*** Phone: 678-***-****
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Human Resource Specialist with 13 years’ experience in human resources, training and compliance including recruiting, administering employee discipline process, resolving employee complaints, administering benefits and compensation, maintaining knowledge of employment laws, and conducting exit interviews.
Key Accomplishments
Disability Law Claims, P.A.
• Increased employee benefits package by 50%, while simultaneously saving employer $10,000.00 annually.
• Brought employer into compliance with U.S. Department of Labor laws, thereby avoiding fines and legal sanctions for on-going non-compliance.
• Created and implemented performance management system to track employees’ progress during initial and disciplinary probation periods.
GA Probation Management Inc.
• Seamlessly coordinated scheduling for 10 offices located throughout the state of Georgia ensuring 100% compliance with multi-agency requirements for training.
• Prepared staff for external audits; achieved 100% audit scores over 8 years and avoided state and federal penalties.
• Employee of the Quarter, October 1, 2008
Experience
Disability Law Claims, P,A., Ft. Lauderdale, FL
Privately held law firm assisting clients obtain Social Security and Veterans disability benefits; 130+ employees.
Human Resource Generalist, 2011
• Revamped, improved and maintained corporate policy manual.
• Performed internal and external investigations and background checks.
• Posted job advertisements, screened resumes and interviewed applicants.
• Checked applicant references, made job offers and initiated paperwork.
• Coordinated compensation and benefits including health insurance, retirement plans and time off policies.
• Facilitated actions to resolve employee complaints.
• Implemented and monitored performance management system.
• Administered employee discipline process.
• Conducted employee termination meetings and exit interviews.
• Maintained knowledge of labor laws and ensured corporate compliance.
• Processed and responded to unemployment claims.
Brown Mackie College – School of Criminal Justice, Miami, FL
System of over 24 schools located throughout the United States.
Adjunct Faculty, 2010 (Contract Position)
• Prepared Syllabus and Lesson Plan with minimal instruction on shortened deadline.
• Adjusted course content to match evolving needs of student body.
• Successfully led 95% of class to course completion with 80% scoring A- or better.
Georgia Probation Management, Inc., Cumming, GA
Privately held consulting company providing probation management services to criminal justice and court system; 70+ employees.
Professional Standards & Development, 1999 – 2009
• Developed and maintained corporate policy manual.
• Performed internal and external investigations and background checks.
• Conducted semi-annual employee performance reviews.
• Created and executed orientation and training programs for new employees.
• Designed, implemented and managed business continuity and disaster recovery plan; established alert system and trained 50 employees in 10 locations.
• Recorded and retained employee job and training documentation.
• Supervised compliance with contractual and regulatory requirements so as to avoid corporate, state and federal sanctions.
• Reviewed and assisted in solving employee complaints.
• Tracked and monitored training budget.
• Maintained the HR information system and employee database.
Professional Development
Education:
M.S., Florida International University, School of International & Public Affairs, graduated Magna Cum Laude
B.F.A., New York University, Tisch School of the Arts
Certifications:
Society for Human Resource Management, member in good standing
Peace Officer Standards & Training (Georgia), general instructor
Georgia Bureau of Investigation - Crime Information Center, instructor
PC skills:
MS Office, Lotus 123, QuickBooks, EZLabor, Ecollege, Paychex
References Gladly Provided Upon Request