Sales Customer Service

MARK TRINH

*** ***** *****, #*, ********, CA ****5 408-***-****

Email: *********@*****.***

OBJECTIVE

Seeking a position to utilize my experience in Manufacturing Materials and Production Control Planning.

EDUCATION

Grove High Oak School, San Jose, CA

Industrial and Systems Engineering

San Jose State University, San Jose, California

Technical skills: SAP, ASK MANMAN, O.S. Windows, Glovia, Reflection, APICs, Operations Research Software (time/cost analysis), Pro Model.

EXPERIENCE

Maxim Integrated Products, Sunnyvale, CA (07/2003 – 09/02/2010)

Senior Planner/Associated Business Manager (ABM) – (01/2010 – 09/02/2010)

• Update forecast from the customers on a daily basis.

• Manage backlog scheduling and provide updates to management.

• Verify forecast versus bookings weekly. Communicate with the Account Managers for all discrepancies.

• Identify and understand the reason for all demand ramps and forecast delta.

• Proactively monitor WIP to prevent excess WIP or delivery issues.

• Issue quotes and tracking of RMAs.

• Track new project opportunities and attend NPI weekly meeting.

• Analyze and provide weekly supply and demand report. Maintain sufficient wafer starts utilizing ERP system.

• Deliver crucial samples and evaluation kits on schedule to ensure Design Win opportunities.

• Resolve customer issues via participating in customer conference calls.

Senior Production Line (PLM) – 07/2003 – 12/2009)

• Review daily production processes within the Business Unit from wafer start through final test.

• Interface with Engineering and Production to resolve yield and production hold issues.

• Schedule the daily backlog to maintain the highest integrity, based on demand and supply.

• Manage new products for the various Business Units and ensuring target dates are met to Engineering schedule.

• Allocate work orders to cycle time.

• On time delivery is maintained at a 95% or greater to Strategic Customer Accounts and Prototype Orders.

• Expedite front/back end planning to avoid customer line down situations.

• Initiate and help close all MRB/DMR.

• Manage a group of the offshore planners and provide resolution/support to the various manufacturing and customer

related issues.

• Monitor and track all reliability qualification lots, burn-in, and mask revision qualifications. Ensure timely completion and resolution of delays and issues.

Proxim Corporation, Sunnyvale, CA (06/2000 – 07/2003)

Planner/Scheduler/Commodity Buyer

• Negotiate with the various Suppliers on cost reduction, quality levels, delivery performance and continuous

process improvements.

• Schedule weekly production deliveries with the multiple Suppliers to meet/ensure internal based schedules.

• Provide the weekly summary of the backlog report to the Manufacturing Team, regarding the status of all sales

orders, revenue target for the week, as well as the overview of quarterly, goals status.

• Manage Production issues, including rework issues. Generate work orders for internal and external (outsourced vendors).

• Coordinate weekly meetings among the Purchasing/Production Control departments to drive and fulfill production shortages.

• Effectively manage inventory control with the daily, cycle count process, scheduling orders, fulfill expedite requests from Inside Sales, and maintain MRB to a minimum value.

Network Computing Devices (NCD), Mountain View, CA (07/1993 – 06/2000)

Material Projects Manager (08/1998 – 06/2000)

• Coordinate RMA shipments and following up with the customers.

• Analyze sales forecast and production schedules to ensure the proper inventory levels. Produce status reports, maintaining and updating Production Control based schedules, and reporting to management.

• Work with Sales, Engineering, Manufacturing, Purchasing and Materials to establish quality standards and to develop strategies to better support the customers.

• Maintain schedule and load OEM delivery plans to MRP system.

• Coordinate OEM related ECO implementations and making sure cost impact is communicated/billed.

• Coordinate implementation of EDI system with key OEMs and Subcontractor, SCI. Communicate with SCI on a daily basis regarding materials and related manufacturing issues. Develop cost input for OEM price negotiations (costed BOMs + weighted cost calculations) and monitor on-time delivery performance to OEMs schedule.

• Primary projects focus and customer is IBM.

• Coordinate Tektronix Network Division material transition from Beaverton, OR, January through September 1999.

• Coordinate in setting up logistics and hubs in the Netherlands and Portland, OR.

Senior Production Planner/Order Scheduler (07/1993 – 08/1998)

• Manufacturing operations responsibilities include: Materials product planning, MRP, PO requisitions, cycle count, quality control operations, scheduling orders, load Build to Order (BTO) production, check product linkage, generating work orders, maintaining accurate inventory, and monitor production backlog.

• Attend backlog, ship status, MRB, and ECO meetings on a weekly basis.

• Responsible for all expedites and being the main contact person between Sales and Operations.

PROFILES

• Strong customer service skills via verbal and written.

• Highly pro-active, adaptive, and flexible.

• Dedicated to continuous learning and growth.

• Thrive on new challenges and delivering value added services.

• Motivate through action and examples.

• Strong leadership, excellent communication and organizational skills.

• Value team building and chemistry.

Contact this candidate