To use my experience and language skills in developing and maintaining a pleasing and working environment for all staff members and clients, while providing quality service and financial development to generate increased profits for the organization.(Bilingual: fluent Spanish, fluent English)
2009 to 2012 Wyndham Worldwide Nationwide
Director of Sales and Marketing
Public relations, involvement with the community, and creative ways for marketing and advertisement for sales of 700 rooms. Implementing techniques for selling and motivating team members, advertising door to door, telemarketing and online searches for possible leads. Follow-up on former guests requested feedback for improvement of the product.
2009 1859 Historic Hotels Corporation Lubbock, Texas
Participation with team in opening of a four-star, 304-room, 15-floor, full service Hotel and Conference Center. Interviewed and recruited the first new team of 40 plus. Developed standards for training and new setups of rooms, laundry protocol, public areas, etc. Developed the training program for high standard cleaning protocol.
2008-2009 Accor Corporation Sierra Vista, Arizona
Resident General Manager
Handled the operations budget for a 102-room hotel. Increasing the sales up from 40% occupancy to 100%. Nominated in the sales magazine as one of the best examples for all properties in the regions great guest results from guest’s feedback. Presented in the newspaper as one of the best hotels in customer service. Increased 50% to 100% customer satisfaction category. Implemented one of a kind system to attract more business. Nominated as trainer of the area by assisting all managers with new software system implemented very successfully.
2007-2008 Bluewater Resort & Casino Parker, AZ
Managed 6.5 acres of public area cleanliness as well as 200-room, 2-floor hotel. Conducted morning staff meetings. Handled documentation issues, inventory ordering, and payroll for 40+ employees. Implemented new system for uniforms handling for 500 employees of entire casino. Implemented strategy to cut down overtime from previous year, which resulted in $300,000 savings to the casino. Team leader for safety and security. Member of the emergency team. Implemented exercise routine for employees as part of safety. Implemented the inspection program for quality control. Handled the resort renovation of 200 rooms in 2007.
2006-2007 Embassy Suites Monterrey, CA
ASSISTANT EXECUTIVE HOUSEKEEPER
Managed 6.5 acres of public area cleanliness as well as 232-room, 12-floor hotel. Conducted morning staff meetings. Implemented inspection program. Performed as Manager on Duty of the hotel as scheduled. Handled all issues and assisted at front desk successfully. Nominated President of the Safety/CARE committee of the hotel. Developed friendliness for staff with outstanding results by making all staff aware of safety and assisting to solve all issues.
2004 to 2006 Park Hyatt, Carmel Highlands Inn Carmel, CA
ASSISTANT EXECUTIVE HOUSEKEEPER (Promotion to top 100 Hotels)
Managed preparation of VIP rooms for Masters of Food & Wine Tasting Event for 2005 and 2006. Maintained #1 guest service ranking on the Maritz Scores as posted in Conde’ Nast Traveler magazine. Responsible for purchasing, inventory, ordering, and payroll of a 142-room hotel & vacation club resort. Trained employees through 1-on-1 staff development. Created work schedules for over 52 employees. Supervised follow-up of guest lost items. Supervised deep-cleaning projects and maintenance. Developed successful cleaning protocol for all public areas such as restaurant, lobbies, and kitchen.
2003 to 2004 Hyatt Regency, Monterrey Monterrey, CA
ASSISTANT EXECUTIVE HOUSEKEEPER
Completed Rooms Division training in all areas of corporate training. Managed the entire housekeeping area to include public areas and night cleaners in a 23-acre, 26-building hotel resort. Staff training and scheduling for over 100 employees with an annual staffing budget of over $2 million. Responsible for purchasing, inventory, and ordering for a 575-room hotel with supply budget exceeding $500,000. Handled customer complaints and performed follow-up assistance as needed. Participated in handling multimillion-dollar renovation to become four-star hotel. Awarded and promoted for transferring to another property to assist in implementing a new inspection program.
2002 to 2003 Universal City Sheraton Los Angeles, CA
Managed all guest functions, safety, and security of public areas for a 6.5-acre, 436-room, 20-floor hotel. Handled guest complaints and completed follow-up procedures. Supervised Lost and Found follow-up and translation of information for Spanish-speaking employees. Responsible for all emergency calls and the safety and security of guests and employees.
2001 to 2003 Universal City Hilton Los Angeles, CA
Managed all guest functions, safety, and security of public areas for a 6.5-acre, 486-room, 24-floor hotel. Handled guest complaints and completed follow-up procedures. Supervise Lost and Found follow-up and translation of information for employees. Responsible for all emergency calls and the safety and security of guests and employees.
2004 Harvard School of Business / Online Carmel, California
Guest and Employee relations Certified
1997-2000 West Los Angeles Community College Los Angeles, California
Associates in Arts Degree
2007-2011 University of Phoenix, AZ Phoenix, AZ
Bachelors of Business Administration (Major Administration Completed)
2011-2012 University of Phoenix, AZ Phoenix, AZ
Master of Business Administration