Customer Service Manager

MAURICE A. BRENES

**** ******** *****

San Antonio, TX 78254

210-***-**** / Home *********@*****.*** 210-***-**** / Cell

PROFILE

Customer Service ~ Distribution ~ Market Analysis / Reports-Audits ~ Logistics ~ Night Auditor

Results-oriented distribution professional with proven track record, operational success in on-time delivery, exceptional service managing customer product, pro-active approach at reducing inventories and maintaining distribution cost low. A people-oriented team player who is committed to creating a, trustful environment to achieve productivity.

PROFESSIONAL EXPERIENCE

Night Auditor Comfort Inn Fiesta Park Hotel, San Antonio, Texas 2008 to present

• Certified night auditor / Customer service representative.

Responsible for night operation and front desk related duties, solid customer service skills and experience, integral to the night audit. Additional hotel certifications obtained.

Operations Manager Distributech Inc., San Antonio, Texas 2008-2010

• Directly responsible for operations in San Antonio, Corpus Christi, Lubbock &Amarillo.

Managed warehouse receiving, distribution, matched bill of lading to print orders, inventories, operation schedules and payroll. Supervised six field coordinators and directed 10 contractors.

• Performed market audits and route supervision.

Maintained company standards and quality service by means of audits. Generated market analysis reports to publication Publishers and Corporate, documenting product performance.

• Responsible for evaluations and expense control.

Conducted annual reviews on staff and contractors, assisted GM in budget process finding ways to reduce operational cost. Streamlined inventories to reduce waste and adjust print orders of new stock.

Circulation Assistant Manager Auto Trader Publishing Inc, San Antonio, Texas 2006-2008

• Responsible for warehouse administration and distribution.

Managed magazine inventories, product distribution, work schedules, contractor invoices and PDA upload and down load, reconciled routes and processed bank transactions.

• Hired and assigned vendors to specific areas of distribution.

Trained vendors in PDA use to distribute merchandise in San Antonio and Corpus Christi.

• Audited routes and maintained customer service.

Contacted customers regularly for quality control, resolved retail issues, gathered information on publications through sales and inventory records to produce weekly circulation reports.

Logistics Operator Tricor America Air Courier Inc, Los Angeles, California 1983-2006

• Parcel Service Distribution and Airport logistics.

Successfully serviced larger customer base, procured new business, plant operations, shipping, custom clearance, met in timely manner account schedules to IRS and Federal Reserve Bank.

• As a trusted employee was promoted to work in “air travel”.

With pride and integrity carried out this service to customers, nationwide.

EDUCATION

• San Francisco State University / Three college semesters

• ITT Technical Institute / Associates Degree – Residential Drafting & Design

• Allied Business School / Certificate – Real Estate Appraisal

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