Typist/data clerk from home
Resume:
Lisa Skerston
U.S. Citizen
Advanced Bionics Corp/Boston Scientific
***** *** ****** **** *****: 9/01-3/07
Valencia, CA 91355 Salary: $17.56/hr. Hrs. per wk: 40
Supervisor: Maggie Yuan Job Title: Data Processor III
661-***-**** Dates: 6/06 – 3/07
Duties and Responsibilities:
? Responsible for entering new Physicians and Surgical Center addresses into our dataflo system
? Processing Lost Device Claim Forms and entering the information into dataflo
? Verifying monthly the extended warranty excel spreadsheet mailing list and making changes as needed (mail merge into word document, file and mail)
? Enter and extend medical device warranties after the contracts are received in our department
? Take customer phone calls; answer questions regarding warranties and process extensions over the phone
? Responding to emails from patients and audiologists
? Process certificate redemptions for the new hearing devices
? Knowledgeable (with 6 years plus experience) in Microsoft Outlook, Excel, Word and limited knowledge of Microsoft Access
Supervisor: Jade Lovingood Job Title: Customer Service Representative
661-***-**** Date: 6/04-6/06
Duties and Responsibilities:
? Head of the Southeast Regional for Spinal Cord Stimulators; which included Florida, Georgia, Alabama, Tennessee, North Carolina, South Carolina, Virginia, West Virginia, Arkansas and Puerto Rico
? Responsible for giving Return Material Authorization (RMA) numbers for returns and following up on them when they do not come back within 15 days
? Organized, planned and shipped out medical equipment (such as SCS devices, leads, extensions, remotes, chargers, spares etc.) to my 30+ Regional Sales Representatives
? Responsible for running monthly expired product reports and following up with my reps to have them return any equipment that has already expired
? Also responsible to run a report every quarter for inventory reconciliation for my southeast region
? Answering phone calls from my line and the main customer service line and entering in orders and RMA’s for patients and sales reps from other regions throughout the United States as well as emails
? Dealing with Hospitals throughout my region when they needed an invoice corrected; filled out an Invoice Correction Form, had it signed by the finance department and then generated a new invoice and mailed it out
? Chosen to represent our Customer Service Department on the Product catalog/internet and the Physician Brochure
Supervisor: Chris Kirk Job Title: Customer Service Support
800-***-**** Date: 9/01-6/04
Duties and Responsibilities:
? Assisted in the launch of our highly anticipated Behind the Ear Processor (Cochlear Implant)
? Make daily phone calls to customers to go over their options for the processor and then process the order and make sure it shipped out
? Writing up Return Material Authorization Forms and entering all information into our datalo system
? Helping co-workers in the receiving department handling the defective product returns, matching up the paperwork, part numbers, serial numbers and then sending it to Quality Assurance
Sage Staffing
27201 Tournament Road, Suite 210 Dates: 1/01-9/01 & 12/98-9/99
Valencia, CA 91355 Salary: $8.00/hr. Hrs per wk: 40
Supervisor: Cathy Passquanelli Job Title: Various
Duties and Responsibilities
? Report to various jobs and complete tasks the place of business has for you
? Being the Easter Bunny at the mall; Dressing up as Easter Bunny, working with kids, taking pictures and ringing up the customers for their purchases
? Working for Santa Clarita Healthcare in the Insurance Billing Department, Purged Files and sent out a mailing every week
? Worked for Advanced Bionics as a file clerk
Mervyns California
24235 Magic Mountain Pkwy Dates: 9/99-12-00
Valencia, CA 91355 Salary: $7/hr Hrs. per wk: 30-40
Supervisor: Mary Job Title: Customer Service
Duties and Responsibilities
? Stock the shelves
? Ring up customers for their purchases
? Process Returns/Exchanges
? Every week on Tuesday and Wednesday I had to go through the store and mark down the clearance items and move the items to the appropriate rack/shelf
? Occasionally I would work the truck; unload all new merchandise, price it and get it out onto the floor
Forever 21
Magic Mountain Parkway Date: 2/98-12/98
Valencia, CA 91355 Salary: $6.35/hr. Hrs per wk: 25-30
(No longer in business)
Supervisor: Vivian Job Title: Customer Service
Duties and Responsibilities
? Ring up customers for their purchases
? Work the fitting room; check items coming in and out, open rooms for customers and put back clothes after they have been tried on
? Process Returns/Exchanges
? Every week I was responsible to go through the entire store and find the clothes that were going to be sent back to the manufacturer
? Occasionally I would get to dress the mannequins in the store window as well as throughout the store
? Assist in closing down the store every night and opening it every morning
? Most days a new shipment would arrive and I assisted in getting them ready for the floor; taking them out of the plastic, ink tagging them, hanging them on the correct hangers and then placing them on the floor
Carl’s Jr.
49669 Gorman Post Road Dates: 1/97-7/97
Lebec, CA 93243 Salary: $5.25/hr. Hrs per wk: 25-30
Supervisor: Carmen Job Title: Customer Service
Duties and Responsibilities
? Take orders at the front counter as well as on drive-thru
? Call out order numbers for “to go” orders and take food to tables for “dine in” orders
? Handling money for both front counter and drive-thru registers
? Checking the screen and packaging food for each order
? Clean up; sweep and mop store, clean bathrooms, clean work space counters, stock napkin holders, add ice to the soda machines, replace shake mix containers etc.
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