customer service, part time house cleaning

** ********* ******

Dover, N.Y. ***** Phone: 845-***-****

**********@*********.***

Pam Johnston

Profile Action oriented team player, focused on driving customer satisfaction and increasing sales. Demonstrated capacity to take on new challenges, learn and take on increasing responsibilities. Dedicated and committed to the success of the team and overall business.

Experience 1997–2009 Powers Fasteners Brewster, NY

Customer Service Representative

 Processed new customer orders

 Identified and coordinated order fulfillment logistics for customer orders

 Handled customer inquiries and coordinated the resolution of customer issues

 Developed product knowledge in complex structural engineering material, and coordinated with the engineering department to complete orders and increase product sales

 Developed proficiency on all order intake and fulfillment systems

Shipping Administrator

 Determine and coordinated shipping logistics for customer orders and product inventory distribution

 Processed Hazmat documentation for shipping

 Organized daily shipments schedules

 Coordinated activities between Customer Service and Shipping

 Responsible for maintaining shipping office inventory

1971–1996 Readers Digest Corporation Pleasantville, NY

Vendor Processing Analyst

 Review and validate vendor transactions for order processing

 Coordinated test process for test execution

 Developed proficiency in systems and data formats to ensure quality

Vendor Processing Specialist

 Setup and execute test procedures for third party transactions

 Coordinated activities between vendor intake and quality control

 Organized transactions across product lines

 Developed knowledge in order intake and vendor processes

Data Entry Clerk

 Encoded and verified all transactions

Education

Hazmat Certification

1996 – New York State Certified Phlebotomist

1971 – Lakeland High School Shrub Oak, N.Y.

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