Customer Service Manager
Resume:
Michele E. Hadnott
*******.**@*****.***
SUMMARY
An accomplished Customer Service/Administrative Professional with 8+ years of experience in financial and corporate services. With the ability to multi task in a fast paced environment providing exceptional communication, interpersonal and problem-solving skills. Well organized, detailed-oriented, dedicated and dependable professional with significant administrative support with a solid background in customer service environments at mission-driven organizations. Providing overall capabilities and demonstrated strengths in:
• Scheduling • Policies and Procedures
• Data Entry • Team Leader
CAREER HIGHLIGHTS
Professional Experience:
Allied Barton Security Service, Receptionist/Command Center Operator Aug 2011-Present
(Houston, TX)
Provided support to over 5,000 employees and external guest(s) for BP America.
• Handled multifaceted clerical and security tasks
• Assisted and directed employees and guests by providing information, directions and assisting with sign in process
• Answered incoming calls and directed to appropriate department or individual
• Distributed mail as needed, coordinated meetings and trainings within security team
• Performed administrative duties as assigned by both Supervisor and the Executive Administrator
• Assisted with data entry, faxing, filing and typing policies and procedures for management team
• Experienced CCTV user, access control system, and security technology
Jamiel Home Health Care Service, Lead Administrative Assistant Aug 2007-Jan 2011
(Houston, TX)
Managed 9 administrative staff ensuring day-to-day operations of facility ran smoothly.
• Supervised the clinical competency of the field staff to ensure proper in- home patient care.
• Work effectively and cooperatively with departmental personnel, patients, and families.
• Collaborated in the development of patient care programs, policies, procedures, treatment, and services are assessed, evaluated and met.
• Monitor and control internal process such as staffing, scheduling, paper flow, and medical records.
• Created and maintained 150+ patient caseloads, including entering patient information, filing, faxing, and preparing discharge materials.
• Managed services, billing and administrative duties.
• Assigned employees where needed to provided assistance for patients requiring medical attention.
• Provided scheduling assistance to patients for reading, letter writing, socializing and communication needs
Michele Hadnot t Page 2
Pentagroup Financial Service, HR Assistant Jan 2004-Apr 2007
(Houston, TX)
Responsible for handling collections of outstanding balances for financial group.
• Provided daily administrative support to Financial manager and financial analyst
• Assisted with scheduling and organizing meetings and conferences both internal and external
• Maintained the calendar of the Manager, coordinated travel and scheduled meetings as requested.
• Assisted with the recruiting process, including scheduling interviews, coordinating and maintaining new hire documentation and scheduling pre-employment drugs screens.
ACADEMIC & PROFESSIONAL AFFILIATIONS
• The Academy of Health Care Professions, Graduated April 2008 (Houston, TX)
KEY SKILLS
Windows 95/97/2000, Microsoft Office Suite (Works, Word, Outlook, Excel, PowerPoint), AS400, 10 key by touch/sight, typing 40wpm, data entry, copier, printer, fax, email, internet explorer, C-Cure system.
REFERENCES: Available Upon Request
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