Customer Service Manager
Resume:
KALIKA I. GLOVER
**** ***** **. *** *. Union, NJ 07083
617-***-**** (cell) / 973-***-**** (home)
******.******@*****.***
SUMMARY OF QUALIFICATIONS
• Works well with children.
• Strong interpersonal and teamwork skills.
• Supervisor Experienced.
• People Oriented
• Strong verbal and written communication skills
• Independent
• Great Communication Skills
• Excellent Customer Service Skills
• Skilled at learning new concepts quickly.
• Extremely Organized.
• Creative
• Works well under pressure.
• Able to communicate ideas clearly, efficiently, and effectively
• Extensive knowledge of MS Word, Excel, and PowerPoint
• Effective & efficient multi-tasker.
• Ability to type over 30 WPM.
OBJECTIVE: To obtain a Receptionist Position.
VOLUNTEER
EXPERIENCE: Helped to raise 2 children’s reading level while volunteering at the Ohrenburger
Elementary School in Dedham, MA- Spring 2003
Worked with children at the Riverdale Elementary School-Spring 2004
EDUCATION: Mount Ida College, Newton, MA
Bachelor of Science in Child Development
Dean’s List-3 Semesters
Graduation Date: May 16, 2008
• Member of the Black Student Achievement Coalition – 1 Year
• Member of the Criminal Justice Club-1 Year
• Member of the Education Club-2 Years
EXPERIENCE: Edith C. Baker Elementary School, Brookline, MA January 2008 – May 2008
Student Teacher
• Lead second grade lessons in various subjects such as math and spelling.
• Correct class work and homework.
• Take attendance.
• Assist the lead teacher and students with anything necessary.
Longfellow Preschool, Newton, MA Spring 2003
Student Teacher
• Led preschoolers in Art projects.
• Interacted with children during manipulative play.
• Took attendance.
• Created age appropriate lesson plans weekly.
EMPLOYMENT: Queen City Academy, Plainfield,
Multi-Purpose Aide (Teacher's Assisitant, (2009-Present)
*Assist children with extra help.
*Lead classes while Teacher's are absent.
Springhouse, Jamaica Plain, MA 2005 - 2009
Lead Concierge (2007 - 2009)
• Answer phones and transfer calls in a retirement community.
• Schedule residents’ transportation to doctor’s appointments.
• Book dinner reservations for the dining room.
• Create the schedule for the concierge staff.
• Communicate with all of the managers in the building, and pass information along to the other concierges.
• Order office supplies from various vendors.
• Create and type documents, perform general office duties.
• Promoted from Concierge in 2007.
The Levi’s Original Store, Boston, MA 2001 - 2005
Sales Associate
• Sold Levi’s products to customers, demonstrating excellent customer service skills and product knowledge.
• Trained new employees.
• Operated the cash register and handled all transactions.
Mount Ida College Academic Success Center, Newton, MA 2003 - 2004
Office Assistant
• Answered phones and transferred calls.
• Scheduled tutoring appointments with students.
• Performed general office duties.
INTERESTS: Interacting with children, reading, Internet research, Word processing, etc…
Kalika I. Glover
19 Firth Rd., Apt. #2, Roslindale, MA 02131
617-***-**** (home)
617-***-**** (cell)
*************@*****.***
******.******@*****.***
Teaching References:
Jessica Kraemer
Second Grade Teacher
Baker Elementary School
205 Beverly Rd.
Chestnut Hill, MA 02467
***************@*********.***.**.**
Mrs. Kraemer was my on-site student teacher supervisor.
Marlene Greenstein
Longfellow Preschool Director
Mount Ida College Campus
777 Dedham Street
Newton, Ma 02459
***********@********.***
Office References:
Kathy Foley
Executive Director
Springhouse
44 Allandale Street
Jamaica Plain, MA 02130
617-***-**** ext: 101
******@***************.***
Ms. Foley and I worked closely since her arrival at Springhouse (8/2008).
Catherine Gulman
Marketing Director
Springhouse
44 Allandale Street
Jamaica Plain, MA 02130
617-***-**** ext:119
*******@***************.***
Mrs. Gulman and I work closely in the administration office.
Karen Pollack
Outreach Coordinator
Springhouse
44 Allandale Street
Jamaica Plain, Ma 02130
617-***-**** ext:120
********@***************.***
Ms. Pollack and I worked closely in the administration office.
Anna Maziarz
Business Office Manager
Springhouse
44 Allandale Street
Jamaica Plain, MA 02130
617-***-**** ext:102
********@***************.***
Customer Service References:
Patrick Nelson
Store Manager
The Levi’s Store (Store has since closed)
800 Boylston Street
Boston, MA 02116
Presently:
Recruiting Manager
Robert Half Finance & Accounting |
125 High Street, 20th Floor | Boston, MA|
*******.******@**********.***
Christine McLaughlin
Academic Success Center Director
Mount Ida College
777 Dedham Street
Newton, MA 02459
Theresa Radline
Principal
Queen City Academy
815 West 7th Street
Plainfield, NJ 07063
Contact this candidate