Customer Service Data Entry

Diane Graham

**** ****** **** ***

Las Vegas Nevada 89129

Email: **********@*****.***

Phone: 702-***-****

OBJECTIVE

To secure a position in where I am able to display my skills and talents with a progressive company that will provide me with job stability.

Skills

Experience in customer service/retail

Experience in promotions, and marketing

Experienced in restaurant and food service

Experience in taking inventory/ shipping/receiving/Warehouse

Experience in sorting mail

Experienced in Data Entry/Type 57 WPM

Technical Skills

Troubleshoot and repair AC/DC electronics an power supplies

Identify electronic components and their schematic symbols

Can determine voltage, current, resistance and power by calculations,

and measurements.

Ability to read wire list, schematics, and interpret drawings

Understanding internal operations of microprocessors

Operate test equipment: millimeters, oscilloscopes, logic probes

Install and set up CDs sound cards, modems, and scanners

Implement system upgrades including hard drives and ROM

Install NIC cards

Trained in the field of digital electronics, communications systems,

control systems, programmable Logic Controllers

Introduction to computer programming, composition, college mathematics,

physics, and economic problems

Education

(March 2010-present) ITT-Technical Institute, Las Vegas, NV

(March 2007-Oct 2009) ITT-Technical Institute, Torrance, CA

Associate in Specialized Technical Degree, Computer Electronics

Engineering Technology.

(September 1997-August 1998) Community Career Development. Helms Group (Disney Corp). Three weeks of externship completed. Obtained certificate of A+ Certification.

(November 1995-June 1997) Los Angeles City College.

Studies in computer operations. Obtained certificate of completion.

(January 1986-August 1987) American Business Institute.

Studied in word processing applications. Certificate of completion.

Work Experience

(January 2011 to May 2012) Healthport Technologies

Data Entry/ indexing medical files for Mountain View, Valley View, Desert Springs hospitals.

(April 2010 to Sept 2010) WalMart ( Decatur & 215)

Inventory associate stocking 12 to 25 palettes of merchandise per 8 hour graveyard shift.

(March 2010 to July 2010) Ralph Lauren Polo Store (Las Vegas Premium Outlet) Sales Associate greeting customer and running the front floor.

(June 2009-Decmeber 2009) MTS/DHL Global Mail service (Torrance, CA)

Associate/ mail sorter responsible for sorting mail and packages to be ship all over the country.

(October 2008-June 2009) Super Shuttle (Ontario Airport)

Efficiently routed the company’s sub-contracted drivers to complete their pickups for the day’s orders. kept time records on all drivers to determine and calculate their weekly income. Maintained monthly reports on accounts: commercial, private etc.

(March 2004-October 2008) Super Shuttle (LAX)

Scheduled drivers on a rotation basis per minute data per calls from public and private agencies.

(February 1998-March 2004) Primetime Shuttle (LAX)

Dispatch Supervisor. Scheduled drivers accurately and efficiently maintained daily logbook thoroughly out the day. Fully processed day’s orders to the final data entry cycle.

(April 1993-Decmber 1996) Warehouse records & Tapes (Hollywood)

In charge of inventory, shipping/receiving, and retail. Also promoting new artist.

(October 1987-December 1992) Carl’s Jr. Restaurant (West Los Angeles)

Reference UPON REQUEST

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