Customer Service School

Krista Springer

Objective:

Obtain a position that utilizes my highly developed task orientation skills and my excellent communication skills.

Professional Experience:

**** - **** ********** Learning Center Edina, MN Assistant Director of Administration * Provided exceptional customer service to students and their families.

* Supervise teaching staff, including hiring, training, and maintaining schedules.

* Monitor student academic programs.

* Manage marketing relationships with area businesses.

2007 – 2008 Falcon Ridge Elementary School New Prague, MN Reading Specialist

* Manage small-sized reading groups for students resulting in increased reading scores on standardized assessments.

* Facilitate regular meetings with other classroom teachers to discuss curriculum and assessment protocols.

* Assist in coordination of state assessments within the school.

* Facilitate on-going dialogue with parents regarding student progress.

2006 – 2007 Northeast Metro District 916 Columbia Heights, MN Substitute Teacher * Develop curriculum for multi-grade junior high classroom.

* Facilitate monthly conferences with families.

* Keep student records updated.

* Maintain contact with students’ Social Services representatives and truancy officers.

2005 - 2006 Wilshire Park Elementary School St. Anthony, MN Student Teacher/Substitute Teacher * Provide academic instruction and classroom management in a variety subject areas in a large number of classroom settings.

* Develop detailed records of student progress and assessments for classroom teachers.

* Maintain positive relationships with school staff and families via written and oral means of communication.

Education: 2001 - 2005 Saint Olaf College Northfield, MN Bachelor of Arts in English Graduated magna cum laude

Licensure in Elementary Education and Middle School Communication Arts/Literature

References: References are available upon request.