Customer Service Manager
Resume:
Anita L. Venable
**.*******@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 10 years’ successful experience in customer service and support with recognized strengths in attention to detail,
• Excellent working knowledge using Profit Manager and Quickbooks POS; Microsoft WordPerfect, Microsoft Word, Type 40 wpm.
• Ability to train, motivate, and supervise customer service employees.
Achievements • Proven Sales Increase as Youth Dept. Manager Burlington Coat Factory
• Excellent customer service skills and ability to multitask
• Positive leader as supervisor and Key Holder for Lingerie Mart Corp.
• Created and manage a home-based online boutique.
Employment Quality Inn & suites 4/11-current 04/11-current
Night Auditor/Guest Service Agent
• Reconcile and complete all daily front desk agents' work. Run find trial balance to post rooms and close day. Run accounts receivable reports.
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Starwood Preferred Guest Program and provide recognition and benefits to all present members.
• Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
Chocolate Kiss Boutique 2/08-current
owner/creator
• Manage and operate home-based home-made spa quality Products company
• Independent rep.
• Take orders online, door-door sales, marketing & promotions company
Education Halifax County , Halifax Count, VA
Carolina, Beauty College Durham, NC
References Furnished Upon Request
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