Customer Service High School

Marissa Bushman

** ******* **

Malden, MA *****

Email: **************@*****.***

Phone: 857-***-****

Objective: To work in a fast-paced, team oriented environment where my knowledge and experiences will be expanded and utilized.

Employment Experience:

August 2009- Present Plymouth Rock Assurance Corporation Boston, Ma

Claims Technician

Responsible for answering phone calls and assisting with claims related inquiries and directing to correct person if unable to answer. Also responsible for setting up appraisal appointments to assess damage to vehicles. In this position, I would help to problem solve in elevated stress level scenarios and acted as supervisor of my group when the supervisor was out of the office.

October 2006 – April 2010 Museum of Science Boston, Ma

Visitor Service Representative 2

Responsible for ticket sales, customer information, customer service, operation of Omni Theater shows, and validating customer tickets. Also responsible for full knowledge about Museum of Science operating guidelines and policy in order to ensure visitors enjoyed a welcoming experience. Responsible for making deposits and cash reconciliation while cashiering.

June 2007 – September 2007 Mass.Dept. of Conservation & Milton, Ma

Recreation

Lifeguard

Responsible for the safety of patrons at Houghton’s Pond, Milton, MA. Including but not limited to administering first aid as required, ensuring the cleanliness of the beach, being attentive to the well being of all beach patrons.

Education

AICPCU

Introduction to Claims

AEI

Law of Agency

Law of Bailments

Law of Damages

Law of Subrogation

University of Massachusetts,Boston Boston, Ma

Anticipated BA in December 2014

John D. O’Bryant School of Mathematics and Science Boston, Ma

High School Diploma, Graduated 2006

References available upon request

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