Customer Service Data Entry
Resume:
DAWN R. ANDRADE
APT AA*
HARTFORD, CT 06104
PHONE 860-***-**** *******.****@*****.***
To obtain a professional position that will utilize my computer background and enhance my business knowledge.
Professional Skills
Microsoft Office Office Procedures Telephone Skills
Data Entry Microsoft Office Microsoft Windows
Management Skills Customer Service Office Procedures
Telephone Skills Filing/Editing Coping skills
Word Processing Mailing Machine
EDUCATION
1992-1993
Data Institute Business school East Hartford, CT
Microcomputer Specialist and Word Processing
G.P.A. 3.7/43.9; Attendance 97%
1978–1981
Weaver High school Hartford, CT
High School Diploma
Basic Studies
EMPLOYMENT HISTORY
Child Care Provider
08/2008-12/2011 Martha Johnson Bloomfield, CT
• Maintain a safe play environment.
• Dress children and change diapers.
• Observe and monitor children's play activities.
• Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
• Sanitize toys and play equipment.
• Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
• Assist in preparing food and serving meals and refreshments to children.
• Instruct children in health and personal habits, such as eating, resting, and toilet habits.
Assistant Manager
06/2004-12/2005 Friendly’s West Hartford, CT
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Estimate ingredients and supplies required to prepare a recipe.
• Resolve customer complaints regarding food service.
• Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
Guest Service Agent
9/2003-3/2004 Country Inns & suites Manchester, CT
• Greet, register, and assign rooms to guests of hotels or motels.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Record guest comments or complaints, referring customers to managers as necessary.
Housekeeper
6/2003-9/2003 Super 8 Motel Manchester, CT
• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Statement Rendering Clerk
8/1999-12/1999 COCC Avon, CT
• Seal or open envelopes, by hand or by using machines.
• Affix postage to packages or letters by hand, or stamp materials, using postage meters.
• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Place incoming or outgoing letters or packages into sacks or bins based on destination or type, and place identifying tags on sacks or bins.
• Clear jams in sortation equipment.
• Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
• Weigh packages or letters to determine postage needed, using weighing scales and rate charts.
• Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
• Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
• Wrap packages or bundles by hand, or by using tying machines.
Manager
12/1998-01/2000 Kenny Rogers Manchester, CT
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Count money and make bank deposits.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Maintain food and equipment inventories, and keep inventory records.
• Establish standards for personnel performance and customer service.
Receptionist
1/1984-2/1996 Pavers’ Beauty salon Hartford, CT
• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
• Compile, sort, and file records of office activities, business transactions, and other activities.
• Proofread data and other information, such as records or reports.
• Complete work schedules, manage calendars, and arrange appointments.
• Review files, records, and other documents to obtain information to respond to requests.
CONTRACT EMPLOYMENT
Data Entry Clerk R.E Michaels East Hartford, CT
02 /97–06/97
• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Store completed documents in appropriate locations.
• Locate and correct data entry errors, or report them to supervisors.
• Maintain logs of activities and completed work.
• Select materials needed to complete work assignments.
Data Entry Clerk Fleet Bank East Hartford, CT
05/96-08/96
• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Store completed documents in appropriate locations.
• Locate and correct data entry errors, or report them to supervisors.
• Maintain logs of activities and completed work.
Select materials needed to complete work assignments
Clerk Typist FDIC East Hartford, CT
03/96-05/96
• Check completed work for spelling, grammar, punctuation, and format.
• Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
• Gather, register, and arrange the material to be typed, following instructions.
• Type correspondence, reports, text and other written material from rough drafts and corrected copies.
• File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.
• Print and makes copies of work.
• Keep records of work performed.
• Collate pages of reports and other documents prepared.
Data Entry Clerk Hamilton standard Windsor Lock, CT
03/94-12/05
• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
• Compile, sort and verify the accuracy of data before it is entered.
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Store completed documents in appropriate locations.
• Locate and correct data entry errors, or report them to supervisors.
• Maintain logs of activities and completed work.
Select materials needed to complete work assignments
REFERENCES
Upon Request.
Contact this candidate