Customer Service Sales
Resume:
MARIE VAN NGUYEN
Austin, TX 78717
*****.**********@*****.***
EDUCATION
The University of Minnesota, College of Liberal Arts, Minneapolis, MN Graduation: May 2010
Bachelor of Arts, Global Studies
The University of Minnesota, Human Rights Program, Minneapolis, MN January 2009- May 2009
Internship, Global Studies
SKILLS
• Customer service
• Research and problem-solving skills across boundaries and cultures and critically evaluates information from a comparative perspective.
• Excellent written/verbal communications and listening skills, exceptional interpersonal skills, strong analytical skills, very organized, professional attitude, willing to try new things, fast learner, pays attention to detail, hard-working, able to handle multiple priorities and quite reliable.
• Speaks and writes Vietnamese and English fluently
• Familiar with Microsoft Word, Microsoft PowerPoint, Internet Explorer/Firefox, LexisNexis, etc.
WORK EXPERIENCE
MoneyXchange, Cash A Check, Saint Paul, MN March 2008- May 2011
Teller
• Performed a variety of teller functions such as; check cashing, cash handling and Western Union services and assisted customers with transactions in a friendly and accurate manner to maintain future business.
• Performed general clerical duties such as; answering phones, operating basic office equipment, filing, ordering office supplies, etc.
• Designated as Compliance Officer responsible for instituting and maintaining the Company’s Anti-Money Laundering Compliance Program; produced SAR reports, familiar with the BSA compliance and anti-money laundering regulations.
RELATED WORK EXPERIENCE
US Bank, Highland Park Branch, Saint Paul, MN January 2005- March 2008
Bank Teller
• Handled financial transactions such as; check cashing, deposits, loan payments, and processed withdrawals.
• Learned about financial products and services the bank offered in order to explain and refer interested customers to appropriate personnel.
• Maintained the best of customer relations by courteous, professional conduct.
OTHER WORK EXPERIENCE
Mai Village Restaurant, Saint Paul, MN June 2007- November 2008
Server
• Managed tables efficiently to ensure customer satisfaction.
• Took drink orders and food orders in a timely manner to avoid long wait times.
• Did side-work such as cleaning and other general duties to maintain an orderly business.
Great Clips, Saint Paul, MN
Receptionist June 2003-January 2005
• Maintained front desk by greeting clients for a welcoming experience.
• Answered client inquiries about products and services, answered telephone calls, and set appointments.
• Assisted stylists by sweeping and cleaning stations, and assisted in sales transactions.
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