10 plus years in customer service/sales background
Resume:
Maurice Mills
Atlanta, GA *****
**********@*****.***
To Whom It May Concern:
I am a highly motivated, experienced salesperson who understands that the technique of selling is not only offering a product and/or a service. Credibility, reliability, and savings are some of the key points to selling along with persuasion and rebuttal skills. I consistently received superior performance evaluations and was recognized by my company for my contribution to our company's sales record as being the top agent in bundles sales.
I am used to working in a fast-paced environment and have a highly developed ability to stay focused when the pressure rises. I am reliable, punctual and have a track-record of helping to resolve customer questions or issues. I know that there's only one chance to make a first impression, and I would welcome the opportunity to meet with you to show you how I could make sure the first impression people have of your business is a positive one.
Thank you for your consideration and I look forward to hearing from you.
Sincerely,
Maurice Mills
Enclosed resume:
MAURICE MILLS
1165 Avon Avenue, Atlanta, GA 30310
**********@*****.***
(770) 256 – 5209
Summary of Qualifications
• 10 years of progressive experience working in the telecommunication/sales industry
• Skilled in generating revenue and the capitalizing on opportunities for new revenue
• Awarded for top performance in sales of bundles for cable, phone services, internet, and utilities
• Excellent verbal and written communication skills, enthusiastic, multi-task oriented
• Ability to learn quickly, work well under pressure, team player and work well independently
Professional Experience
Home Services Consultant Allconnect Inc.
Atlanta, GA 7/2007 –10/2010
• Generated revenue through the sales of home services to potential customers
(telephone, cable, internet, utilities, and home security.)
• Assist moving customers with the transfer and/or disconnection of home services.
• Trained and mentored new hires on the techniques to generate maximum revenue.
• Assisted in events outside of work hours to build company and employee morale.
• Obtained top salesman of the quarter three times.
Sales Associate Verizon/Telespectrum
Newport News, VA 5/2004-11/2006
• Targeted potential customers on outbound call campaigns to sell service.
• Followed up on sales leads provided to drive up sales results for the department.
• Actively researched opportunities for increased sales and improved customer service.
Sales Representative MCI/WorldCom
Newport News, VA 2/2001 – 5/2003
• Outbound calls for telecommunications service, sales, and account follow up.
• Inbound customer service calls, customer resolution, and general information.
• Followed up on results of sales and quality of services daily for reporting purposes.
Customer Service Representative West Telecommunications
Hampton, VA 6/1998-10/2001
• Took inbound customer service calls to assist with accounts, and resolve customer issues.
• Made outbound calls to customers in response to inquiries made via email and/or in writing.
Education
Thomas Nelson Community College Hampton, VA 2001 – 2003
Bethel High School (High School Diploma) Hampton, VA 1998 – 2001
Skills
Type 65 Words Per minute
Microsoft Word, Excel, PowerPoint and multiple Windows computer operating systems.
References are available upon request
MAURICE MILLS
1165 Avon Ave, Atlanta, GA 30310
**********@*****.***
(770) 256 – 5209
References
Name: Ms. Abbey Onaiwu
Title: Self Employed
Phone: (404) 556 – 7407
Years known: 2 years
Name: Mr. Sean Matthews
Title: Home Services Consultant
Phone: (404) 428 – 6183
Years known: 5 years
Name: Mr. Simon Semere
Title: Sales Supervisor
Phone: (678) 852 – 6726
Years known: 4 years
Name: Mr. Darius Brown
Title: Army National Guard Recruiter
Phone: (757) 224 – 6114
Years known: 10 years
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