Manager Assistant

LORAINE PUNZAL FERRER

**** *** ***** *****

San Pablo, California

Phone: 510-***-****

Mobile: 510-***-****

*******-******@*******.***

OBJECTIVES

To obtain a challenging position utilizing my skills and advancing my knowledge in communications, media, advertising, and public relations.

EDUCATIONAL BACKGROUND

St. Joseph’s College of Quezon City, Philippines 2004-2008

• Bachelor of Arts Major in Mass Communication with Honors

WORK EXPERIENCE

Senior Customer Interactive Associate 2009 - 2011

Telus International, Philippines

• Trained for both Voice and Non Voice tasks

• Assigned orders from Q system in regards with internet, phone lines, and cable activations

• Managed email inquiries of Telus technicians for better client servicing and provided solutions to their problems.

Product Assistant 2008 –2009

RCBC Savings Bank, Philippines

• Supported the Product Manager in bank events and promotions

• Managed auctions for foreclosed properties.

• Dealt with various clients regarding bank product loan promos

Intern, Eat Bulaga Variety Show Philippines (January 2008)

Host, SJC Variety Show “One Night Only” (February 2008)

Guest Panelist, Radio Singapore International, Singapore (October 2007)

Guest DJ at WWR 101.9 ABS-CBN Philippines (July 2007)

SKILLS

• Knowledge in Citrix applications

• Knowledge in Microsoft office applications MS Word, MS Excel, MS PowerPoint, and MS Outlook

SEMINARS / WORKSHOPS ATTENDED

August 2009

• Complex 1 Training: Technical account for Telus International Philippines

March 2008

• Participant, Crash Course in Journalism (March 2008, St. Joseph’s College) - Some of the speakers were Julie Yap-Daza, Isagani Yambot, Francisco Roque, Pablo Tariman and Ceres Doyo.

October 22 – 27, 2007

• Participant, Com Guild’s 3rd International Educational Visit on Media Practice in Singapore (October 22-27, 2007) – Sponsored by BBC World, Dow Jones, Reuters, MTV Singapore, Radio Singapore International, Straits Times, Nanyang Technological University, National university of Singapore and German Press Agency

November 10, 2007

• 3rd International Educational Visit on Media Practice Philippines (Raffy Tima of GMA News and Public Affairs, Ina Reformina of ABS-CBN News and Current Affairs).

REFERENCE UPON REQUEST

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