Customer Service Training

RANDY BENNETT

*** *. ********** ** *****: 641-***-****

Knoxville, IA 50138 E-mail: *******@*****.***

PROFESSIONAL SUMMARY

Technical Analyst with proven experience managing people and resources to complete projects on time and within budget. Well organized, energetic, flexible, takes initiative, can-do attitude, committed to excellence and customer service. Effectively works independently or as a team member. Significant strengths include:

• Management skills coupled with I.T. experience

• Extensive customer service experience

• Experience in working with vendors and contracts

• Coaching and mentoring

PROFESSIONAL EXPERIENCE

U.S. ARMY NATIONAL GUARD, Boone, IA 2010 - 2011

Food Service Advisor E-8

During a year deployment on Bagram, Afghanistan was responsible for managing six dining facilities.

• Six dining facilities served 1.5 million meals per month.

• Responsible for setting up a meal served food during the President’s visit to Bagram.

• Responsible for opening an $8 million dining facility.

• Monthly sanitation inspections of six dinning faculties.

• Part of sanitation team which inspected the process of handling of food from delivery to consumption.

Iowa National Guard, Johnston, Iowa

I.T. DCSIM 2009- Current

Repairs and implement I.T. hardware equipment for the Iowa National Guard. A key player in implementing Vista operating system and hardware upgrade through out the state of Iowa. Works with hardware vendors to resolve warranty issues customer may have with their hardware.

Iowa National Guard, Johnston, Iowa

Department Supervisor and Defense Travel System Administrator 2007- 2009

Implemented and trained Defense Travel System to the Iowa National Guard. Building routing tables and setting up users in this system. I’m responsible for implementing and training this pay system to guard units across the state of Iowa. I provide second level support to units across Iowa. Provide DTS reports and status to superiors.

National Guard Bureau, Johnston, Iowa

Training Applications Support Supervisor Jan 2007- Aug 2007

Supervising six soldiers working for the National Guard Bureau who provides support for training applications. Duties include application problem solving by phone calls and traveling to other states to provide training for training applications.

MAYTAG CORPORATION, Newton, Iowa 1996 - 2006

Technical Analyst III (2004 – 2006)

Maintained hardware and software needs for users across the Maytag Enterprise. Collaborated with other divisions of I.T. and with vendors to replace equipment expiring leases and renew equipment. Met software needs for users by researching, purchasing, and managing software licenses. Negotiated contracts with vendors for equipment and maintenance needs

Key role in reducing printing expenses $70,000 a year by replacing over 300 older printing devices and replacing them with 80 newer more efficient printing equipment.

• Identified and replaced 98% of all leased equipment throughout company, which consisted of approximately 2,000 pieces of equipment a year resulting with updating users with updated equipment.

• Maintained software licenses with in SOXs compliance.

Technical Analyst II (2000 – 2004)

Resolved technical problems in user’s area. Worked with software issues, hardware issues, Lotus Notes issues, printer, and networking issues.

• Part of a team of five that consisted of personnel of I.T. and Sales that deployed new equipment and provided training to 300 outside sales force.

• Researched and determined printer hardware standard for the Maytag Enterprise.

Technical Analyst I (1996 – 2000)

Responded to calls at the Help Desk which involved solving hardware and software problems for user’s within company.

U.S. ARMY NATIONAL GUARD, Knoxville, IA 1984 - 2006

Food Service Sergeant E-7

Section Sergeant responsible for maintenance of equipment, managing personnel, and running operations of a dining facility. Provided nutritional meals to the troops within budget. Part of Operation Iraqi Freedom in the role of a platoon sergeant. In charge of 43 soldiers in a platoon.

• Earned an Army Achievement Medal for two successful advanced parties.

• Managed the food budget within 3% for the year.

• Earned a Battalion Commanders coin during deployment for commanding the only company whose armory passed inspection for the Battalion.

• ANCOC (Advanced Non Commission Officer Course), Ft. Bliss, TX

• BNCOC (Basic Non Commission Officer Course), Ft. Riley, KS

• PLDC (Primary Leadership Development Course), Ft. McCoy, WI

MONROE FITNESS CENTER FOR WOMEN 2004 - 2006

Owner

Created a business which provided women circuit training, tanning, manicures, and weight loss solutions. Is a business currently have over 40 members.

• Built a successful business from scratch.

• Installed a password system that allowed customers to workout 24 hours a day 7 days a week with no staff required.

MONROE MAIDRITE 2002 - 2005

Owner

Managed a restaurant that provided food service to the community which was open seven days a week. Daily duties consisted of managing inventories, personnel, and day to day operations.

• Successfully turned an unprofitable business profitable within six months.

• Reduced working hours for employees by implementing new processes and researching new products.

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EDUCATION

BA Business, William Penn University, Oskaloosa, IA

CERTIFICATIONS / LICENSES

Security +

A+ Certification

MCP Microsoft Certified Professional

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