Customer Service Data Entry

*** ** **** ****, ***********, FL ***** • 321-***-**** • ***********@*****.***

ADINA GREENE

Skills

*Typing – 75 cwpm *Data entry – 12,000 ksph *Microsoft Word, Excel, Outlook & PowerPoint

*Multi-line phone exp. *Filing & electronic file management *Calendar management

*Customer service skills *Account management *Transcriptionist *Front desk experience

Relevant Experience

09/2011 – 06/2012 Randstad Staffing Agency – Data Entry Technician

Verification of residential addresses

Accurately routed mail and provided scanning

Provided deadline-specific mail processing and distribution in a warehouse environment

*Performed accurate and timely data entry

*Distributed mail utilizing warehouse equipment (pallet jacks, industrial carts, etc.)

*Followed confidentiality guidelines to safeguard customer information

09/2011 – 05/2012 Express Scripts Pharmacy – Data Entry / Image Tech

Categorized diverse and complex medical documents in pharmacy database

Utilized training manual daily and referenced additional online tools to increase productivity

Communicated with various internal and external pharmacy contacts to process medication details

*Maintained productivity standards

*Worked with confidential materials daily during intense verification stages

*Updated medical client demographic information via company standards

12/2007 – 12/2010 Offices of H.M. Rosenblatt, P.A. – Administrative Assistant

Primary for installing and providing training on electronic client database

Integral role in office expansion by managing contractors and conducting cost comparisons

Mastered software for calendaring, legal client billing and insurance quoting applications for multiple companies

*Provided complex client support centered around billing and policy updates

*Composed daily, weekly and biweekly reports to track account activity and pending work *Assisted with travel arrangements, document drafting and various business bank account management

*Recruited and trained University of Florida students for firm’s intern program

Employment History

02/2011 – 09/2011 Product Selector Staples Fulfillment Center, Orlando, FL

05/2006 – 06/2007 Delivery Driver Expedited Shipping Solutions,

Gainesville, FL

05/2004 – 05/2006 Office Assistant JFC Staffing Agency, Gainesville, FL

10/2001 – 04/2004 Records Tech / Policy Analyst Nationwide Insurance, Gainesville, FL

Education

Summer 2002 - H.S. Diploma

Loften High School, Gainesville, FL

Fall 2013

A.A. – Health Information Management

Santa Fe College, Gainesville, FL

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