Sales Customer Service

Salvatore Carbone, Jr.

*** *** *** #**

East Haven, Connecticut 06512

203-***-**** ***********@*******.***

Objective

To obtain a customer service / sales support / collections position where strong customer relations experience and proven collections efforts along with excellent communication skills and strong problem solving abilities assist in the growth and retention of customer base and revenue.

Work Experience

AT&T Advertising and Publishing, New Haven, CT September 2008 to November 2010

Field Collection Specialist

• Responsible for assisting General Managers, Sales Managers and Account Representatives in all areas of extending credit & accounts receivable/collections.

• Customer contact via telephone calls and premise visits to collect past due revenue, establish payment arrangements and resolve billing problems.

• Expert on analysis of bad debt, involving problem and sensitive accounts to determine possible debt waiver and make recommendations to Sales Management.

• Thorough knowledge and understanding of all collections reports, credit & collections policies and procedures and payment processing via check and/or credit card.

• Called upon to give Depositions, review Interrogatories and appear as the company’s document witness in Court.

AT&T Advertising and Publishing, New Haven, CT November 2005 to August 2008

Customer Relations Representative

• Receive and resolve customer’s inquiries and complaints via nationwide inbound telephone calls for all directories and all internet based advertising.

• Collect and analyze specific information in order to resolve customer’s needs pertaining to directory errors, internet advertising errors, billing errors, published errors and contract errors.

• Initiate corrective action on billed invoices and advertised errors through internal and external departments for resolution.

• Maintain up-to-date, in-depth knowledge of procedures, terms and conditions and policies pertaining to Yellow Pages and Yellowpages.com.

• Receive customer contact requests from Sales, develop sales leads and sell benefits and value of all products and services offered by AT&T.

• Collect payments via check or credit cards and negotiate payment arrangements of delinquent charges and past due balances to recover billed revenues.

SNET / SBC / AT&T Yellow Pages, New Haven, CT May 2002 to October 2005

Account Sales Representative

• Represents Company in selling statewide customers advertising in the Yellow Pages Directories and Yellowpages.com.

• Responsible for meeting aggressive sales quotas and objectives while posting daily sales results associated with an aggressive sales organization.

• Responsible for facilitating all business’s, advertising needs; through fact finding, familiarization with office policies, procedures, terminologies and all services offered while collaborating with office administration.

• Manage assigned advertisers and uncover and convert non-advertisers selling Yellow Pages directories and Yellowpages.com internet advertising.

• Gather pertinent information about the business, identify potential markets and problems faced in order to recommend a customized advertising program to meet the needs of each business, identify and convert new customer and retain existing customer base.

• Prepare and handle a volume of detailed paper work for publishing ads in directories and online, ad copy and copy sheets and to execute contracts for billing.

Prudential Real Estate and Relocation Solutions, Shelton, CT (Division of Prudential Financial) June 1996 to December 2001

Transportation Specialist

• Primary customer contact for delivery and explanation of transportation relocation benefits.

• Order Real Estate move services, through selling and biding from qualified suppliers.

• Handle all material and property damage claims.

• Conduct invoice audits, accounts payables and receivables and maintain data integrity per client policy compliance.

• Primary contact for 250 affiliated sales representatives and implement training course for new employees.

• Provide client and customer satisfaction, per surveys results, for client and customer retention.

Education

Southern Connecticut State University New Haven, CT

• Finance Major - completing course work to obtain Bachelors or Science

Languages

• Fluent In Italian

• Spanish – 4 years schooling

References – Available upon request

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