Customer Service Medical

Brenda Manor

Cell: 309-***-****

*********@*****.***

OBJECTIVE

To secure a position with a reputable company where I can use my previous work experiences, proven adaptability, and eagerness to learn new skills to help achieve business goals. I like tackling logistical challenges and prefer a multi-tasking work environment. I am comfortable taking the lead and have demonstrated my ability to get results.

QUALIFICATIONS

• Strong verbal and written communication skills. Proven ability to balance the various needs of different groups as the single point of contact for internal and external business partners. Experience providing business information in multiple formats supporting specific needs (i.e. reports, recommendations, meetings, etc.).

• Demonstrated leadership ability. Consistently recognized as a leader and mentor both at work and in volunteer situations. For example, I am a member of the steering committee for the Pontiac, IL Walldogs Organization where the focus is to increase tourism with the Route 66 museum in Pontiac, IL through mural, sign art and the artists.

• Excellent customer service. Demonstrated ability to multi-task and provide excellent customer service with strong attention to detail.

• Technical skills. Demonstrated proficiency with multiple software applications including the Microsoft Office 2007 Suite (i.e. Word, Excel, Access, Outlook and PowerPoint); Lotus Notes; SharePoint; and Oracle/PeopleSoft.

EXPERIENCE

• State Farm Insurance - Administrator 2000 - 2011

Bloomington, IL 61710-0001

Key responsibilities included:

o Preparing work orders, purchase orders and supply orders

o Researching and resolving problems

o Documenting work processes

o Assisting with warranty administration and labor reimbursements

• Pontiac Landfill – Scale House Clerk 1997 – 1999

Pontiac, IL 61764

Key responsibilities included:

o Recording trucks entry and exit weight

o Providing daily tonnage report

• Carle Clinic Medical – Records Clerk 1995 - 1997

Normal, IL 61761

Key responsibilities included:

o Preparing daily medical charts for staff doctors and nurses

o Filing confidential health information in medical charts

EDUCATION

• Heartland Community College In progress

1500 West Raab Road

Normal, IL 61761

• Pontiac Township High School 1990

1100 Indiana Avenue

Pontiac, IL 61764

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