IT Manager

Awais Naeem

**** ****** *** **, ****** IL ***** • Phone: 1-847-***-**** • E-Mail ***********@*******.***

PROFESSIONAL SUMMARY

A people-oriented professional with extensive experience in Customer Service, Office Administration and Information Technology. Looking to secure an entry level position in an organization that would fully employ personal skills as well as academic training in a rewarding career that affords professional and personal growth.

• Skilled at resolving client problems and meeting organizational goals.

• Proven ability to resolve technical and computer related issues within an office.

• Languages: English , Hindi , Urdu , Pushto

Core Skills:

• Computer Skills

• Customer Service

• Problem Solving

• Filing

• Billing

TECHNICAL PROFICIENCY

• Microsoft Certified Professional

• Understanding of major Word Processing

• Software Installation

• Typing Speed 32 WPM.

EDUCATION

EDWARDES COLLEGE PESHAWAR, Peshawar, Pakistan

Bachelor’s Degree Computer Sciences

SANFORD-BROWN COLLEGE, Skokie, Illinois

Dental Assistant Program (in progress)

PROFESSIONAL EXPERIENCE

SANFORD- BROWN COLLEGE, Skokie, Illinois 2011- present

Library Assistant

• Assisting students with processes in the computer lab.

• Help students to locate various books, articles, and journals.

• Restock and assist with photocopying.

PAKISTAN INTERNATIONAL AIRLINES, Islamabad, Pakistan 2005-2010

Customer Care Representative/ Flight Attendant

• Assigned seats to customers.

• Welcomed customers onto aircraft.

• Presented safety procedures to passengers.

• Trained to assist customers in case of emergency and fire fighting procedures.

PEARL CONTINENTAL HOTEL PESHAWAR, Peshawar, Pakistan 2004-2005

IT Help Desk Assistant

• Provided support to 40 client computers on the network.

• Managed the servers, switches and routers.

• Installed software and hardware for the hotel.

• Assisted front desk cashiers in IT close-out procedures.

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