csr

Margaret F Hunt

**** ***** ****** **.

Donalsonville,Ga 39845

Phone: 229-***-****

E-mail: ************@*****.***

I am an out-going, dedicated, top-notch assistant with 15+ years of broad based experience. Ranging from problem solving to managing business relations and special projects for upper management. Although, I have many assets, to bring to the table, from multi-tasking to vast experience in aviation/automotive fields and warehouses, as well as insurance/lab procedures, parts and CSR, which can be incorporated into a variety of office situations. I have the ability and ambition to succeed in any given task. I am a quick learner, and am always up for a challenge, whatever the situation. I am a team player, willing to help others out, while completing my tasks at hand. I am seeking a position where I can develop and excel while giving my best to an employer, as well as the company.

PROFESSIONAL EXPERIENCE

Efficient with answering multi-lines, greeting customers in a friendly manner, scheduling appointments and completing various paperwork and tasks with 100% accuracy.

Fluent with 25+ phone lines/10 key by touch, also computer programs with 100% precision.

Strong communication skills, written and verbally. Was a liaison between the customer, insurance company/adjuster and management.

Effective organizational skills, one of the offices I worked at, I organized it, and production was able to increase by 25%, due to the fact, finding items easier and quicker.

Zealous CSR skills, CSR rates increased by 50%, due to the ability of keeping customer more informed, keen to all their needs, able to empathize with the customer, and a knack of organizing their jobs to where it is easy to understand for the client. Also with due to being quick and efficient at work able to give better service to where more customers came to shop.

Operative in various computer programs. Confident in my abilities of Microsoft XP, Word, Excel, Power Point, Microsoft Works, Internet.

Supported management by completing month end reports for financial, parts, rentals, and completed Repair Orders and Payout Orders.

Experience in Accounts Receivable/Payables and Collections. Due to assisting AR/AP Department receivables went from 240 days out to 90 days out. Negotiated with customers to where we were able to have bills paid in full.

Being in the role of authority, to dictate whether or not, products were able to leave the plant due to quality or correct product.

Harveys 09/11 to present

Cake Decorator/Deli

Vantage Sourcing 09/10 to 09/11

Cust Care/Assumption of Liability

Pemco World Air 12/07 to 11/09

Sheetmetal Mechanic

PWC Call Service ~ Dothan, AL 06/06 to 3/07

Switchboard Operator

K-Mart ~ Dothan, AL 10/06 to 4/07

Loss Prevention

Rays/Bonfire/Red Lobster/Flying J ~ Dothan, AL 6/04 to 6/07

Server/Head bartender

Idahoan Fresh Pack ~ Glenns Ferry, ID 9/02 to 5/04

Quality Control Technician/ warehouse supervisor,

Smith Ranch ~ Glenns Ferry, ID 9/02 to 9/03(2 jobs)

Horse Trainer/Ranch Manager

Woodinville Collision Craft ~ Seattle, WA 11/00 to 8/02

Office Manager/Executive Assistant

Seaview East Boatyard ~ Seattle, WA 5/99 to 11/00

Receptionist/ CSR

Unigard Insurance Company ~ Bellevue, WA 9/98 to 5/99

Receptionist/Underwriting and Claims Assistant

On the Wings of a Dove Ministries ~ Billings, MT 5/90 to 8/98

Receptionist

COMPUTER SKILLS

Windows XP, Microsoft Word, Excel, Power Point, Access, Adobe Illustrator, Photoshop, Out look Express, Web-site development, basic scanning experience.

EDUCATION

Completed 2 years of a double major in Equine Science and Mathematics with a Chemistry minor. Rocky Mountain College, Billings, MT

Completed Medical Transcription with Penn Foster University.

INTERESTS & HOBBIES

• Member of Pacific Northwest Camaro Club, a non-profit organization which supports Children's Hospital and Northwest Harvest.

LICENSES AND CERTIFICATES

• I-CAR Certified Gold Status

Medical Transcription Certificate

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