Service Manager
Resume:
Jeremy L. Keown
Round Rock, Texas 78664
Cell: 512-***-****
E-mail: ************@*********.***
Objective: To obtain a long-term position with a professional and creditable company where my expertise and knowledge can produce the best outcome and highest productivity for my company, the owner and myself, which would ultimately allow advancement opportunities.
Personal Profile:
I evoke excellent interpersonal, organizational, time management, leadership, and conflict resolution skills. I am also considered to have great communication skills, both written and verbal. Hold the ability to work independently or in a team environment with minimal or no supervision, as well as the ability to effectively manage heavy workloads and meet strict deadlines. Strong positive attitude, self-motivated and goal oriented.
Experience:
March 2012 to Current: Broadband Telecom Services – Contractor for Time Warner
Plan new installations by evaluating location; locating line of sight; laying-out equipment and wiring plan.
Repair service by listening to customer's description of problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.
Able to work in the field directly with customers and drive company vehicle, work outdoors, use hand tools, and work in attics and/or crawl spaces.
April 2006-March 2012: Mastec Inc. – Central Texas Region- Installation Technician
Plan new installations by evaluating location; locating line of sight; laying-out equipment and wiring plan.
Establish satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards and activate the customer's service.
Verify system by testing equipment and connections; identifying and correcting problems.
Reduce loss and chance of injury, help with faster response to service requests, increase quality and demonstrate professionalism and attention to detail.
Maintain records by documenting installation, service, and repair.
Communicate with the customer and ensure that the customer thoroughly understands how to work the system.
Maintain safe work environment by following safe working practices.
Responsible for all inventories of materials and supplies.
Answer to techs and enter in cycle counts and adhere to all Mastec principles.
Repair service by listening to customer's description of problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.
Update job knowledge by participating in educational opportunities and reading technical publications.
Able to work in the field directly with customers and drive company vehicle, work outdoors, use hand tools, and work in attics and/or crawl spaces.
Install satellite dishes, pull cable through conduit, erect utility poles, and connect transmission lines to towers, as well as rebuilding satellite systems after major storms.
Jan/2004 – April/2006: Precision Decking- Central Texas Region- Owner
All duties required of an owner of a small business decking and remodeling company.
Oct/2002- Jan/2004: Reliance Management Services – Central Texas Region- Service Manager
Service Manager of 886 units (5 properties total).
Effectively motivate, instruct and supervise 25+ employees.
Experience with Rehab, Sale and Redevelopment properties.
Communicate directly with CM, RMP and RVP as well as property owners, investors, and lenders as needed.
Oversee and create a rent-ready apartment home that meets or exceeds the RMS Unit Minimum Standard and the customer’s expectations & improve resident retention while reducing number of on-demand service requests.
Identify opportunities to enhance the property physically (site, units, common areas, amenities, etc.) and therefore the tenant’s living experience, while producing recurring revenue increases and/or COE savings that result in a favorable return on investment.
Operate within the budgeted amounts for each financial category to reduce COE and increase CNOI.
Establish and maintain a readily accessible, visual scheduling tool for turning apartment homes.
Reduce loss and chance of injury, help with faster response to service requests, increase quality and demonstrate professionalism and attention to detail.
Ensure that residents have a method to contact maintenance personnel immediately when an emergency arises & ensure that emergency service requests are responded to in a timely manner.
Assure that each community has the necessary life safety equipment to serve team members and residents in emergencies & ensure exterior and common area lights are in working order at all times to reduce safety hazards.
Improve safety awareness to reduce team member injury, help team members understand how to perform tasks safely and conduct a monthly safety meeting with team members.
Confirm the community has standing contracts to cover recurring or predictable needs. Consider overall value (price, service, timeliness, quality and other factors related to getting the best deal for your money) when selecting a vendor or contractor.
Guarantee vendors meet RMS criteria while developing detailed product specifications or service scopes to ensure that complete and accurate requirements and expectations are part of the proposal and contract packages.
Proactively solve residents’ maintenance issues & accurately track the progress of a service request through final resolution.
Gather enough information necessary to direct an appropriate response. Ensure that all apartment homes are rent-ready prior to the scheduled move-in & improved turn times to less than 7 days.
Provide balanced schedule coverage to meet the needs of customers, residents and team members & establish a routine to accomplish PM and Asset Preservation.
Scheduled all work with vendors, re-key/power settings changed, trash outs, paint, maintenance, clean, carpet shampoo or replace, re-key (if using vendor lock) and complete final inspection.
Validate the accurate recording of team members’ time in the Electronic Time Entry System to ensure team members are paid correctly.
Document and control capital inventory owned by the community & ensure inventory levels are appropriate.
July/1996-Oct/2002 Deals Decks Inc. - Dallas/Metropolitan Area, Texas- Crew Leader/Master Craftsman for Decking and Fencing Company
Oversee all aspects of Project Management Duties as needed.
Responsible for the constant workflow of assigned projects.
Implemented all activities in construction area to meet daily production and quality goals.
All General construction duties such as knowledge and use of power tools, wall building, roofing, sanding, finishing, angle cuts, miter joints, straight cuts and dry wall.
Completed bids and negotiated terms of contracts.
Enforced all safety policies for each job site.
Identified and addressed any discrepancies such as incomplete work, illegal orders, faulty work and cosmetic defects.
Tracked daily performance and prepared a detailed shift report for labor records.
Assisted owner in coordinating and scheduling employees’ vacation and personal time.
Ensured that all ISO requirements and procedures were complied with and standardized on job sites assigned.
Coordinated pick up times for freight companies such as Central Freight, UPS, and FedEx.
Training/Certifications:
SBCA Certified Technician Level II – Direct TV
Wild Blue Certified- Mastec
Seibel CRM – Software- Mastec
Customer Care Service – Mastec
On-Call Stagiest - Mastec
Texas EPA- TYPE I AND II Certified- #460**********
Quality Management, OSHA Manufacturing Safety
Microsoft Outlook/Explorer Internet Navigation/Microsoft Word
Effective Management Series – RMS
Soldering- Century & RMS
A/C Basic, Troubleshooting & Install- Century & RMS
Compressor Diagnosis-Century and RMS
Health and Safety Program (HASP)- RMS
Lead Based Paint Program- RMS
Pool Certification- Century/RMS
Black Mold and Mildew Training- RMS
Maintenance Excellence to Turn Over- RMS
Successful Prevention of Resident Retention – RMS
Successful Value Selling Program – RMS
Sexual Harassment- RMS
Fair Housing Training- RMS
Budget Control- RMS
Education:
Graduate of Arlington High School - 1994
Graduate of North Texas Job Corps in Carpentry – 1996
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