Customer Service Sales

India Dale

**** *. **** *******, ****** City, MO 64130

816-***-****

**********@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • Four years’ successful experience in customer service and support with recognized strengths in collections, account maintenance, sales, and support.

• Expert using Microsoft Office; Lotus Notes, Microsoft Excel, Microsoft Word.

• Ability to communicate, motivate, and play a part in a team environment.

• A proven success with several accomplishments and service awards.

• Negotiate, settle, and set up payment arrangements based on customers’ needs.

Employment Alliance Data Systems, Lenexa, KS Oct. 2009-Jan. 2010

Collections Specialist

• Make outbound calls in attempt to collect on retail accounts.

• Negotiate payments and set up arrangements.

• General account maintenance.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Accent Marketing, Kansas City, MO July 2008-Aug. 2009

Collector

• Collect on past due Sprint and Nextel accounts.

• Set up payment plans.

• Assist the sales team to retain business.

• Explain new products and maintain sales goals

NCO financial, Lenexa, KS Feb. 2005- June 2007

Collector

• Collect on past due retail GE credit cards

• Assist customers in resolving debt

• Set up payment plans

• Collect on GE retail accounts

Education Job Corp 2003

High School Diploma

Certified Nurses Assistant

References Furnished Upon Request

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