Customer Service Manager

Lareese D. Pike

**** ** ***** ******, **** Worth, Texas 76107 – 817/495-4088 – *********@*******.***

Qualification Summary

Executive Administrative Support coordinating professional experienced working in fast-paced environments, that demands strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

-Customer Service & Relations -Accounts Payable/Receivable -Telephone Reception -WP & Typing 80WPM -Filing & Data Archiving -General Accounting -Computer Operations -Office Equipment Operation-General Clerical-Problem Solving -Windows XP – Visio - Microsoft: Word, Excel, PowerPoint, Publisher – Adobe - QuickBooks -Internet-10-Key -Certified Notary Public

Experience Highlights

MARKETING & SALES/OFFICE MANAGER

Butler Production dba Hyena’s Comedy Night Club, Ft. Worth, TX Nov 11 - Current

-Responsible for meeting sales growth targets.

-Identify, qualify, and develop new business opportunities.

-Manage customer-specific events and occasions.

-Interface with customers and develop new relationships.

-Participate in identifying and developing extended services capabilities; ie. marketing towards college campuses, military avenues, and city or government employees for after work mixers.

-Negotiate contracts, agreements, terms and conditions for all events.

-Facilitate and drive resolution of non-routine customer-related events; ie. fundraisers.

-Oversee and maintain out-call center and call center representatives.

EXECUTIVE ADMINISTRATIVE ASSISTANT

ATI Career Training Center, No. Richland Hills, TX Sep-09 -Aug 11

Assisted in all aspects to the Campus Directors which include but are not limited to:

-Assisted Human Resources with maintaining personnel filing and completing new hire paperwork.

-Processed payroll for ADP Payroll Solutions/TimeSaver and acts as liason between the campus and corporate human resources.

-Posted and processed accounts payable and submitting to corporate office.

-Setup accounts with new vendors; purchased orders using Bellwether software.

-Managed busy schedules and calendar, acted as a liaison between Campus President, Executive Director and supporting Campus Directors and faculty.

-Coordinated extensive travel needs for entire company using Concur/Travel.

-Met aggressive deadlines for planning and coordinating conferences, seminars, teleconferences and other meetings for campus staff.

-Approved and timely processed campus-wide expenses (travel-related expenses, invoices, check requests, reimbursements, capital expenditures) and petty cash.

-Produced high quality correspondence with a proficiency in both content and aesthetics not only to staff, but student body and corporate compliance officers.

-Handled confidential and sensitive information including human resource paperwork, state and compliance documentation with discretion and prudence.

-Assisted with preparation and modification of speeches, presentations and memos.

-Communicated with Executive level employees as well as outside professionals in a diplomatic manner.

-Anticipated the needs of the Executive Director with the ability to react quickly and appropriately.

OWNER/MANAGER

metropolitan, D/FW, TX Apr 06 - Dec 10

- Provided lifestyle coordination for individuals, families, their children and pets, and businesses.

- Scheduled appointments and meet with contractors both on and off-site of location.

- Assisted with coordination of errand services, personal shopping and personal spa services.

- Maintained household, home coordination and arrangement, and design consulting services.

- Handled special home services or holiday help requests.

- Coordinated travel arrangements, new home and relocation services.

- Assisted in event planning or entertainment coordination.

- Provided companion care for senior or sick service requests.

SALES ASSOCIATE

Prime Art and Jewel, Inc., Dallas, TX Feb 04 - Apr 06

- Develop new sales avenues with marketing and advertising.

- Schedule appointments and meet with buyers both off-site and corporate office.

- Follow up with existing customers and stale accounts to keep buyers informed of changing inventory on a weekly basis.

- Prepare presentation sheets, monitor over stock reports, maintain sales records and research new tradeshows for participation.

- Prepare selling reports and analyze sales for mass merchant customers.

- Create retail displays both in-house and for road shows.

- Travel nationally, both with Closeout Manager and independently for sales of the division.

- Handle correspondences and other clerical functions as required.

CORPORATE SECRETARY

Centaur Petroleum Corporation, Fort Worth, TX Mar 96 - Feb 04

- Performed administrative and secretarial support functions for the CEO and Vice President of a multi-incorporated oil & gas exploration company and oilfield & engineering supply company.

- Coordinated and managed multiple priorities and projects.

- Provided discreet secretarial and reception services for a busy family-run corporation.

- Scheduled appointments and maintained accurate up-to-date confidential files.

- Assisted with general accounting functions; maintained journals and handled A/P and A/R.

- Provided telephone support; organized and disbursed billing for a 20+ investor group, invested and resolved billing problems, while implementing new billing system.

- Calculated and distributed oil & gas revenue sales to working interest owners of lease properties.

- Budgeted and monitored monthly spending and reconcile USD 100,000 budget of said two corporate entities; strong ability to develop corporate strategy documentation.

OFFICE AND STAFF MANAGER

Hyenas/Club 604, Fort Worth, TX Dec 93– Nov 97

- Promoted rapidly from staff, to staff and office manager at an upscale comedy and nightclub.

- Oversaw all operations including kitchen, bar, and housekeeping maintenance.

- Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints.

- Proved capacity to approach problems effectively and creatively.

- Organized and maintained telemarketing for booking comedy show hosts and guests for establishment.

- Articulated, created and offered innovative and practical solutions for large groups and receptions to rent location.

- Directed and lead others to produce desired results; experienced team player, bringing enthusiasm and

energy into group efforts.

- Orchestrated hotel and special events and reservations.

- Managed customer relations and provided exemplary service to all customers.

Education

COURT REPORTING INSTITUTE OF DALLAS 2000-2002

Court Reporting Degree and Associates of Applied Science

ARLINGTON CAREER INSTITUTE 1999-2000

Court Reporting Certification and Word Processing

ARLINGTON HEIGHTS HIGH SCHOOL 1991-1993

Contact this candidate