Administrative Business Management
Resume:
Cathy T. Thomas ***********@*****.***
** *** *** ******, *******, GA 30137 http://www.linkedin.com/in/cathythomas
PROFESSIONAL PROFILE
Nine years experience as an Administrative/Office Manager and Business Operations Manager, with versatile skills in the fields of Contracts, Customer Service/Inside Sales, Consumer Products/Installation and Manufacturing.
PROFESSIONAL SKILLS
Exceptional ability to Prioritize Projects
Capability to work on various tasks simultaneously
Organizational & Time Management Skills
Team Morale and Motivational Skills
Superb People/Customer Skills
Ability to learn computer applications quickly Windows 97-2007 – Intermediate/Advanced
MS Word - Intermediate/Advanced
MS Excel – Intermediate/Advanced
MS Outlook - Basic
PowerPoint - Basic
QuickBooks – Basic
PROFESSIONAL EXPERIENCE
Home Depot Home Services, Kennesaw, GA 30144
Production Supervisor
September 11, 2007 – June 4, 2008
Production Supervisor’s role was to review and approve customer sales contracts to insure proper sales techniques were used, approval for materials ordered. Consistent customer contact with updates and tracking of materials, followed by implementation of installation and customer satisfaction. Closing of contracts with proper payments and closing documentation.
Achievements:
-Reduction of total labor costs and efficiency ratings by 38%
-Reorganization of company files for better accessibility
-Customer Satisfaction Survey scores of 100% for duration of employment
-With in 45 days, was #1 Bath Production Supervisor in the Atlanta Branch
-From January to March 2008, Nationwide Supervisor/Installer production and efficiency contest, continued to maintain #1 position in Atlanta, #7 nationwide among 48 supervisors
-Time Management skills to increase installer productivity and timely completion of contracts
-Team Building skills with positive morale and attitude
Responsibilities:
-Acceptance and approval of new contracts, 2nd payments, final payments, processed change orders
-Work with Sales Department to insure quality of contracts: $6,ooo - $97,000
-Reports: Accounting, Central Settlements, Customer Surveys, Installer Efficiency & Labor Cost
-Daily tracking of materials, installation schedules, and project notations in computer program
- Permit Applications for Construction, Electrical, and Plumbing, as required
-Weekly contact with customers for update on their contracts and installation services
Royal Marble, Inc., Acworth, GA 30101
Office and Scheduling Manager
October 14,1999 – June 4,2007
Managed company in fields of new construction remodeling, retail and wholesale cultured marble and cultured granite products. Also included Customer Sales and Service, Scheduling, Pricing, Estimating, Personnel Management, Material Purchasing for manufacturing and office.
Achievements:
-Reduction of debt from $1.2 million to $87,000 in 37 months
-Restructure of company employees for improved productivity, skill set and time management
-Restructure of manufacturing/warehouse for easier flow of materials and handling
-Maintained and increased customer base after construction industry began to falter
-Implemented Safety procedures to reduce injuries
Responsibilities:
-Organization orders for profitability and time management
-Daily collections on past due accounts
-Setting goals to achieve better productivity and positive morale
-Scheduling daily manufacturing to meet customer demand
-Implemented schedules for install crews to perform on a daily basis
-Ordering and maintaining of manufacturing materials and safety supplies
-Coordinating with vendors to ensure top quality materials and pricing
-Order entry into companies computer programs
-Retail, new construction and wholesale customer service and inside sales
EDUCATION
*Coosa Valley Tech, Rome, GA
Marketing & Management Diploma – Honor Graduate 3.87 GPA March 1999
*Georgia Northwestern Technical College, Rome, GA – Honor Graduate 3.47 GPA
- Associates of Applied Science Degree, Marketing & Management – September, 2009
REFERENCES
References are available upon request.
Contact this candidate