Customer Service Human Resources

CHARLES DAVE PINCHBACK

*** ****** ****** *********, ** 19464

Cell 484-***-****

*********.*******@*****.***

Objective

I am eager to identify, and use the opportunities within your company, I would consider this an ideal opportunity for me to demonstrate my teamwork, professional ethics, and willingness to expand your company’s achievements.

Skills

I am a self-motivated business administration student with proven leadership skills, a team player who is creative; in addition, I have Knowledge of web development, marketing, sales, product development, human resources, and management concepts. I have the ability to learn tasks quickly. Also I am proficient with MS Word, Excel, PowerPoint, Front Page, and Publisher.

Work Experience

Action United Philadelphia, PA 03/2011- Present

Canvass Field Manager

• Oversaw activities directly related to canvassing, and direct and coordinate activities of concerns on different political campaigns.

• Reviewed work performance of all canvassers, and other performance data to measure productivity and goal achievement and to determine areas needing work improvement, Manage staff, preparing work schedules and assigning specific duties.

• Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary, and determine staffing requirements, and train new employees.

• Planned and directed activities such as map location, targeting individuals for public speaking, coordinating with other department heads as required.

Philadelphia Acorn Philadelphia, PA 09/2009- 02/2010

I.T. Technician

• Assisted with operating Microsoft Word and Excel, and adding new computer to company’s network, and company’s domain.

• Establish and oversee computer network, setting-up accounts, configuring printers, rebooting and program, and installed.

• Prepare and maintain records and reports, such as member, and telephone fundraiser.

KRA Delancey Earn Center Philadelphia, PA 12/12/2008-05/22/09

Computer Monitor

• Match employment opportunities with participant workplace skills and abilities and/or criminal backgrounds, utilizing a variety of assessment tools.

• Regularly interact with job developers and participants to ensure complete and effective communication between customers, employers, and Identify and post on- line job leads for customers review.

• Facilitate job search classes on a weekly basis, and Assist program participants with the enhancement of their workplace skills.

• Adhere to Federal, State and Contractor guidelines, and ability to multi-task

Education

Katharine Gibbs School Norristown, PA Major: Business Administration

Associate in Specialized Business; Start Date: 1/16/2007 Credits Earned: 63

Coursework Completed

Accounting 1 Management Concepts/ Marketing Principles/ Product Development/ Advertising/ Sales/ Human Resources Management/ Organizational Behavior/ Economics/ Psychology/ Verbal Communication/ Investment/ American Legal System/ Retailing/ Critical Thinking/ Sociology.

Work Certified Certification Exam Completed For: 10/21/2008

Business Math/ Business Tools/ Business Writing/ Customer Service/ General Business Knowledge/ Job Skills I/ Job Skills II/ Pre-Employment/ Reading Comprehension/ and Universal Competencies.

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