Dosia's Resume

PROFESSIONAL PROFILE: Extensive knowledge and experience in managing people and databases. Proven track record for coordinating work loads and handling a variety of tasks simultaneously executing projects on time.

EDUCATION: Master of Science in Criminal Justice: July, 2009

Troy University e-campus, Troy, AL

Bachelor of Arts in Criminology: Summer, 2008

Auburn University, Auburn, AL

PROFESSIONAL EXPERIENCE:

Sears Holding Company, Macon, GA 11/2008-Present

Loss Prevention Manager ($34,200: 48 per week)

Supervisor Marty Maberry

• Execution of shortage control strategy

• Investigates internal and external dishonesty

• Controls approximately seven million dollars in inventory

• Supervises store associates and loss prevention team

• Conducts performance reviews and identifies opportunities for loss prevention associates

• Ensures the proper operation of closed circuit television and alarm systems

• Trains associates on company rules and regulations

• Ensures proper report writing, record keeping and retention of evidence

• Conducts daily, weekly, and monthly audits for company compliance

• Coordinates daily and monthly meetings for shrink and safety awareness

HDI Solutions, Auburn, AL 09/2007-01/2008

Interpreter ($17.75 hr: 25 per week)

Supervisor Patricia Williams: 334-***-****

• Coded 3 to 10 page documents in 15 to 25 seconds

• Exceeded quota of 115 documents a hour

AFNI, Auburn, AL 02/2004-06/2007

Supervisor ($27,500: 40 per week)

Supervisor Linda Lockhart: 334-***-****

• Interviewed incoming representatives

• Trained incoming representatives using training modules and simulation software

• Conducted performance appraisals and issued raises

• Analyzed call volume and staff productivity to maximize profit

• Developed action plans for low performers to increase productivity

• Supervised 20 – 35 representatives

• Increased team quality from 70% to 90%

• Reduced average handling time from 115 seconds to 95 seconds

TRAINING:

Talent Keepers

Report Writing

Forecasting

Customer Service

Evidence Storage

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