Customer Service Manager
Resume:
Anthony Fox
Atlanta, GA 30329
***************@*****.***
10+ years of retail and customer service experience.
Organized and highly motivated manager - Skilled in seeing the big picture and identifying tasks to facilitate on-time, cost-efficient completion and improve overall operational excellence.
Confident and effective communicator - Able to engage audiences through enthusiastic presentations and convey objectives with clarity and efficiency.
Natural ability to promote brand name through products/services – Focused on building rapport through listening and communication skills so that consumers feel more connect with product and services.
Strong team leader and team player - Adapt to diverse team environments and cultures to achieve personal and professional goals.
Highest sales rating in district for two consecutive quarters at Macy’s.
Maintained #1 rated garden department which generated over $5 million in annual sales at Home Depot.
Macy’s, Atlanta, GA July 2010– November 2011
Sales Manager
Managed shoe department, including inventory control, product promotion, merchandising and staff supervision and training.
Ensured all sales objectives were met or exceeded for each quarter.
Assisted customers by tailoring their shopping experience to suit individual needs.
Maintained financial controls, including accounting for cash and balancing receipts to register.
Comcast Cable, Atlanta, GA November 2008 – February 2010
Customer Service Representative
Provided superior customer service support at an in-bound customer care call center.
Promoted brand products and services to new and existing clientele.
Specialized in client retention and improving customer relationships.
Home Depot, Los Angeles, CA May 2006 – September 2008
Assistant Store Manager
Supervised 20+ colleagues in a high volume receiving dock.
Oversaw all incoming freight invoices, inventory data entry and vendor shipments.
Trained employees on how to safely operate complex machine powered warehouse equipment.
Coordinated merchandising set up and take-down at store level.
Wal-Mart, Los Angeles, CA January 2000 – July 2004
Customer Service Manager
Directed work flow of 25+ employees.
Provided sales team support, ensuring all sales and service objectives were met or exceeded.
Managed the need and requirements of high revenue commercial accounts.
Assisted in the training of new customer service representatives and cashiers.
University of Las Vegas Nevada, Bachelor of Business Administration
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