Customer Service Account Executive

April A. Flippin

**** ******* *** ************, **, 38017-4014

Home: 901-***-**** | Cell 901-***-****

Email Address: *********@*****.***

Career Objectives

Seeking a prosperous career in a growing company where my experienced skills can be utilized from knowledge obtained through prior work ethics. Categories of customer service such as: creating work orders, handling complaints, taking inbound/outbound calls, accounting, and all other duties required throughout job task.

Summary Qualifications

* Customer Service Skills * Interpersonal Skills * Communication Skills

* Human Resource Skills * Clerical Skills * Billing & Coding Skills

* Marketing Skills

Computer Literacy

Microsoft Word, Excel, Power Point Spreadsheet, Database Entry, Internet Explorer, 10- key Calculator by touch and ability to accurately type 50 wpm.

Education

Southwest Tennessee Community College, Memphis, TN - Nursing

Gateway Christian Schools, Memphis, TN (High School Diploma)

Work Experience

ESI (Disney), Memphis, TN - Feb 2011 - Apr 2011

Served as a guest service representative by placing or assisting with the placement of orders for guests who experienced problems with website, professionally answering questions concerning all Disney products all the while properly notating system.

Sitel Corporation (Comcast), Memphis, TN - Jan 2009 - June 2009

Served as a customer account executive by professionally assisting customers through installation of services, illustrated directions through troubleshooting, dispatching technical support regarding minor and major malfunctions.

American Home Shield, Memphis, TN - Feb 2008 - Dec 2008

Served as a dispatch representative by accurately notating system with work order notes, frequently reporting updated customer's status during the work process, and deliberated contract coverage to customer's regarding their concerns.

References

Amanda Valentine - Business- 901-***-****

Danielle Berry - Business- 863-***-****

Chenita Griggs -Personal- 901-***-****

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