Customer Service Data Entry

Melissa J. Krayenhagen

** ****** ***** **.

Vine Grove, KY 40175

502-***-****

**********@*******.***

Work Experience:

Aerotek Staffing

Louisville, KY

Call Service Agent - Temp

**** – 2012

Providing customer service for tax preparers and their clients. Answering phones to assist with questions or concerns about using bank products and receiving tax refunds. Making phone calls to tax preparers to request needed information on their accounts. General office duties including faxing, making copies, filing and data entry. Working with Excel, internet websites and tax software.

Little Stinker Cleaning Service

Radcliff, KY

Owner

2009 – 2010

Providing cleaning services to clients; tracking services and supplies used; maintaining supply inventory, creating advertising material, bookkeeping and accounting, filing and data entry. I consult with clients to determine any allergies or preferrences of specific cleaning solutions prior to commencing work and assure that all duties are completed in the agreed upon manner and time frame.

Hikes Point Paint and Wallpaper

Louisville, KY

Sales/Interior Design Consultant

2000 – 2006

Interior design consultant; conferred with clients about personal preferences in interior design. Placing orders for wallpaper, fabrics and accessories via telephone to known suppliers, entering orders and shipping information into the computer. Researching paper designs to match customers' wants. Directly involved with retail sales and maintaining customer satisfaction.

Red Rover Plumbing

Louisville, Ky

Dispatching/Clerk

1999 – 1999

Answered Phones, dispatched plumbers, data entry and filing of work orders and customer information. Worked with Microsoft Word and Excel programs.

Executive West Hotel

Louisville, KY

Front Desk Supervisor

1997 – 1999

Managing front desk agents, providing customer service and information to guests, run several daily reports, maintain safety of guests, various office duties (filing, data entry, etc.), operating switchboards. Obtained Hospitality Supervisor Certification.

Education:

Interior Design Institute

Diploma of Interior Design

Seneca High School

High School Diploma

Qualifications:

Knowledge of basic office procedures and computer programs (Microsoft Word, Powerpoint, Excel, etc.), researching, printing and analysis of reports, data entry, filing and organization skills. Over 10 years of Customer Service experience.

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