Customer Service Representative

HIGHLIGHT OF QUALIFICATIONS

• Hand on experience on XRD mineralogical analysis, petrography.

• Hands on experience in techniques and apparatus such as Core logging, Mapping, Electron Microscope, Clinometers, self-Potential (SP) Method, EM-31, and GPR.

• Proficient with Microsoft Office programs and an advanced working knowledge of Potent, Power Suite, Mathematica - 5, JavaScript, HTML, CSS, nVu, Microsoft Front Page, Adobe Dream Weaver CS4, Flash CS4 and Photoshop CS4

• Excellent interpersonal communications and leadership skills

• Completed Standard First Aid- Level C CPR and AED, Workplace Hazardous Materials Information System (WHMIS) and H2S Alive.

EDUCATION

• Bachelor of Science (Earth Sciences) Memorial University of Newfoundland, May 2011

• Advanced Levels General Certificate of Education January 2005

RELEVANT WORK EXPERIENCE

Student Research Assistant May 2006 –August 2008

Department of Earth Sciences

• Under the supervision of Dr.Alison Leitch, assisted with research in SP geophysical techniques, analysis of silicon segregations in the Ferrar Dolerite Sills using melts-svd and fluid dynamic experiments.

Lab Administrator May 2009- April 2011

Memorial University of Newfoundland St. John’s, NL

• Supervising the computer lab, opening and closing the lab, answering phones, providing service to students as well as basic office administrative duties.

• Troubleshooting computer related issues and problems with students’ accounts.

RESEARCH WORK

Research Presentation February 2008

AUPAC 2008

• Poster presentation on mixing and unmixing of immiscible materials. This presentation achieved first place.

Research Presentation February 2008

GAC-NL 2008

• Oral presentation on preliminary experiments on mixing and un-mixing of immiscible liquids.

OTHER WORK EXPERIENCE

Customer Service Representative July 2011-Present

Shaw Communications Calgary, AB

• Provide effective and timely resolution to a range of customer inquiries.

• Strike a positive and cooperative tone with both customers and coworkers.

• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

• Manage multiple priorities and maintain effective results in a quota driven workplace.

Customer Service Representative August 2010 – May 2011

Sykes St. John’s, NL

• Exercising strong interpersonal communication skills with customers and department personnel.

• Interfacing with customers via inbound or outbound calls to resolve routine problems.

• Performing queries in multiple databases.

• Initiating the up sell of products to customers by providing apt product knowledge.

Office Assistant May 2009 - August 2009

Office of Alumni Affairs & Development, Memorial University of Newfoundland St. John’s, NL

• Data-entry using Microsoft Excel and extracting necessary information from existing records.

• Office administration duties such as filing, answering phones, in addition to maintaining meeting and vacation schedules and appointments.

• Responsible of all office inventories.

International Student Assistant May 2009 - August 2009

Student Recruitment Office, Memorial University of Newfoundland St. John’s, NL

• Provision of information regarding admissions, the University Campus and the city to prospective international students.

• Interpreting institutional policies, assisting prospective students with a range of questions.

• Creating a welcoming environment for potential students.

• Office duties such as answering phones and data entry.

VOLUNTEER EXPERIENCE

Student Assistant January 2006–Feb 2007

International Student Advising Office, Memorial University of Newfoundland St. John’s, NL

• Assisting new international students in university policies, completing paper work, and providing information regarding the campus as well as the community.

Cultural Program Coordinator December 2006-Jan 2011

Bangladesh Students Association, Memorial University of Newfoundland St. John’s, NL

• Coordinating administrative operations of the association.

• Directing numerous cultural programs and planning all aspects of major events.

REFERENCES

Available upon request

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