Sales Customer Service
Resume:
G. Diane McEver Light
Houston, TX 77024
Phone: 713-***-****
E-mail: ***********@*******.***
Objective: Service-oriented sales representative with proven sales and organizational skills. Dedicated to achieving sales targets while
providing excellent customer service. Strong proven ability to develop
sales potential in new market areas. Self motivator with high energy.
Experience:
2005 to present Lifestyle Lift Houston, TX
Physician Consultant/Sales Consultant
• Consistently ranked in the top office sales amongst all national offices.
• Successful sales track record for conducting consultations for a large
National recognized Plastic Surgery Group averaging 10 - 15 consultations per day.
• Coordinate in-house events including marketing to recruit potential patients, and directed physicians to interact with patients.
• Responsible for patient scheduling including: financing coordination, initial physician consultation, surgery and follow-up care.
• Awarded Top Performer in 1st and 2nd Quarter 2011
• Awarded Best Net Close 1st and 4th Quarter 2010
2002 to 2005 Metropolitan Dental Group Houston, TX
Corporate Marketing Executive
• 100% to quota each month
• Manage customer/patient accounts
• Generate new clientele through current accounts
• Patient consultation regarding procedure expectations
• Perform daily cold-calling
• Sustained strong revenue gains despite competitive market
2000 to 2002 MCI Worldcom Wireless Houston, TX
Account Executive
• Leader’s club award
• Rookie of the month Award-3rd Quarter
• 100% to quota each month
• Perform daily cold-calling
• Generate B2B leads through current contacts
• Generate new clientele through customer referrals
1996 to 2000 Bosley Medical Group (Cosmetic Surgery) Houston, TX
RN
• Negotiated pricing for specific surgeries
• Coordinated patient care and surgery expectations
• Patient consultation regarding surgery expectations
• Assisted in minor surgeries
• Handled and dispensed all prescriptive medications
• Increased revenue by promotion of additional procedures
• Managed all medical supply inventory to benefit patient care
1993 to 1996 Dr. Jean Cukier, M.D. (Cosmetic Surgery) Houston, TX
RN
• Coordinate patient care, patient education, and surgery scheduling
• Assist in minor office surgeries and making rounds at Texas Women’s Hospital
• Perform patient post-operative follow-up
• Handle and dispense all prescriptive medications
• Work on-call after hours and on weekends
Education:
2010 EPIC Training in Customer Service, Houston, TX
Intensive 8 week training program by best selling author,
Rod Hairston, including: Envision U Training and 45 Day
Challenge.
1999 Certification Sales Training, Houston, TX
Two-week intensive sales training. Topics include cold-calling,
Developing leads and closing the deal.
1996 to 1997 Regents College of New York, New York, NY
Associates Degree, Registered Nurse
1990 to 1991 San Jacinto College South, Clear Lake, TX
Licensed Vocational Nurse
Skills: Sales, Marketing, Advertising skills and tools
Proficient in Windows, Excel, Word, Access, PowerPoint
Accomplishments: Member of Surgical Nurses Association
References: Available upon request.
Contact this candidate