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Manager Service

Austin, Texas, 78744, United States
May 30, 2010

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Jack Prisby

  412-***-****, currently residing in Austin Texas, * relocation acceptable *

Automotive Service Industry Professional with extensive service department management and training experience. Highly familiar with automotive fixed operations, claims and warranty products. Track record of establishing and maintaining customer relationships. Adept at training, implementing policies and procedures resulting in enhanced communication, efficiency, and customer satisfaction. “Hands-on” technical ability. All of my well rounded experience has been in the Automotive Industry. I have also been A.F.I.P (Association of Finance & Insurance Professionals) certified.

Key Management Skills

 Relationship Management

 Drive Key Business Initiatives

 Staff Training & Development

 Strategic Planning and Execution

 Business Analysis & Process Improvement

 Excellent Communication Skills

 Exceeding Goals & Objectives

 Building and Maintaining Relationships

 Warranty Products/Automotive Industry

 Dedication to Customer Service

 Solid Telephone Skills

 Ability to Work in a Fast Paced Environment

 Identifying Key Decision Makers

 Strong Scheduling Capabilities

 Effectively Manage Multiple Projects

 Prepare & Deliver Presentations

 Exercise Excellent Judgment

 Quick to Learn New Technology

 Consulting to Fixed Operations

Relevant Professional History

Capital City Trade & Technical School, Austin, TX. (2010)

Automotive Technology Instructor

• Accredited instructor in all aspects of automobile technology including; electrical, electronics, engine, steering, suspension, brakes, A/C, heating, and engine performance. Class sizes I conduct are between 6 and 15 students.

• Responsible for curriculum, attendance, student personnel issues.

Phoenix American / Wynn’s, Miami, FL. (2008)

Assistant Claims Manager, Call Center

 Supervised 25 senior and junior claims personnel, coaching staff to become highly effective and efficient with mechanical repair claims.

 Instructed new hires in claims processes and procedures.

 Coached senior claims processing personnel, assisting with specific claims and interpersonal skills used with client dealers, repair facilities and the end customer/owners.

 Brought a highly developed mechanical/technical knowledge issues of the automotive repair to this claims department.

 Used highly developed “Interpersonal Skills” to develop and maintain positive lasting relationships with the client/dealers, repair facilities and the vehicle owner, customers.

Service Group, Austin, TX (2000 to 2007)

Field Claims, Risk Management Specialist

 Effectively supported the marketing efforts of the implementation of vehicle service contracts to car dealerships; facilitated initial installation, provided ongoing training and acted as liaison for dealership staff.

 Serviced over 45 dealerships throughout the mid-west; maintained monthly interaction with dealer principles, technicians, and service department management

 Reviewed payables/receivables schedule with business offices, consulted in vehicle service contract claims repair procedures.

 Cultivated business relationships and grew profitability, decreased loss ratios to 50% from 80%.

Jack Prisby page #2

Resource Dealer Group, (AON Corp.), Chicago, IL (1997 to 2000)

Field Claims Rep.

 Established and maintained a network of relationships with automotive dealerships and large dealer groups for insurance products provider.

 Facilitated installation of service contract program; coordinated with fixed operations dealership staff, performed monthly service contract audits to monitor loss ratio to ensure profitability.

Elgin Ford, Elgin, TX (1993 to 1997)

Service Manager

 Provided operational leadership for Ford franchise dealership; hired, trained, motivated, and counseled the performance of all service department staff.

 Forecasted goals and objectives, administered annual operating budget, maintained reporting systems required by general management, monitored the performance of the department using appropriate reports, tracking systems, and surveys; corrected deficiencies.

 Complied with federal, state, and local regulations affecting service operations; hazardous waste disposal, OSHA, MSDS and Right-to-Know.

Holmes Tuttle Ford, Tucson, AZ (1989 to 1993)

Service Drive Manager/Service Advisor

 Directed all service operation of large “Presidents Award” winning dealerships service; C.S.I., personnel, profitability, service labor sales and scheduling.

 Acted as liaison with other departments, established accountability standards and facilitated regular customer education classes resulting in improved profitability and customer relations.

 Exceeded management and personal goals for C.S.I. and labor sales, personally surpassed $100,000 in personal labor sales per month on two occasions.

Pavilion Lincoln, Mercury, Austin, TX (1988 to 1989)

Service Manager

 Appointed to service manager position for “Dealer Development” facility, on recommendation of Ford Motor Company.

Additional term as Service Manager at Elgin Ford, as well as other automotive dealerships in various capacities.

Pre-Delivery Service Corp. (Ford Motor Co.), Houston TX, Grade 6 Supervisor

Alfa Romeo Inc., Englewood Cliffs, NJ, Field Service Representative


ASE Master, Service Advisor, Under Car Specialist & Alternative Fuels Certification

Association of Finance & Insurance Professionals (AFIP)

Ford Service Management: Service Advisor & Interpersonal Skills Training

Veteran; Marine Corp., Honorable Discharge


High School Graduate

Point Park University; Pittsburgh, Pa

Mechanical Engineering (4 semesters)

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