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Quality Control Project

Washington, District of Columbia, United States
$17-$25 p/hr
March 14, 2011

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**** ******* ** ** #***, Washington, DC 20020

(c) 202-***-****


To obtain a position where my experiences and proficiencies will allow me to grow.


Acquired ability to execute and manage multiple office projects simultaneously. Established proficient computer knowledge of the latest industry software applications, operating, and network systems. Possess excellent organizational, interpersonal, and communication skills. Able to perform complex tasks with attention to detail, independent, and with minimal supervision. Completed the Accelerated Program for Managers while employed at AARP.


EYP (Einhorn Yaffee Prescott) Washington, DC

Architecture & Engineering P.C.

02/09 – 11/09 Specification Assistant

• Wrote and edited technical specifications for architectural work

• Coordinated other disciplines' specifications

• Used technology and methodologies to create innovative approaches to building design.

• Consistently strived to improve technical quality of work product by keeping abreast of new

software applications and advances in the industry

• Worked collaboratively in a cross discipline environment to produce integrated project documents, and insure integrated design approaches & solutions.

• Filled-in for receptionist to cover front desk telephones and responsibilities when needed.

• Maintained and implemented hardware and software systems, repairs, additions and upgrades when needed.

• Provided some LAN & WAN network support when needed.

• Responded to Team Members for troubleshooting of software and other hardware when needed.

• Assisted with preparation recruitment advertisements.

AARP Foundation (Senior Employment Program), Washington, DC

04/02 – 7/08 Project Assistant

• Managed projects and the administrative work flow of assigned 30 remote project sites and ensures day-to-day operations are handled appropriately and timely.

• Worked with low income mature/senior citizens to ensure employment and to further their education.

• Collected, researched, consolidated, and maintained pertinent information from a variety of internal and external sources.

• Worked with confidential personnel files.

• Facilitated the flow of information to ensure appropriate supervision involvement.

• Coordinated, monitored, and assisted in resolving problems identified by administrative staff and Project Directors.

• Managed and maintained PeopleSoft software.

• Tracked group assignments, attended staff meetings, and reminded staff of actions and due dates using a database I designed.

• Performed network administrator duties such as: implemented, maintained, protected, expanded, and upgraded computer network (LAN & WAN), communication equipment, and other information technologies.

• Provided general user training and/or support on any installed applications as required.

• Perform, monitor and supervise the moving and tracking of all hardware and software.

• Developed timelines to ensure timely task completion.

• Coordinated logistics of searches, requested to recruit, and Office of Intramural Research (OIR) approvals.

• Developed oral and written responses to inquiries on peer review matters.

• Prepare talking points for senior management

AARP (Federal Affairs)

12/00 - 04/02 Senior Administrative Assistant

• Performed a wide range of technical and administrative support functions in support of a Senior Coordinator and four Legislative Representatives.

• Served as a liaison between my office and subordinate offices by providing minutes, reports, procedures, publications, and other matters necessary to implement policies and objectives.

• Assisted manager with special projects. Monitored and maintained manager’s calendar, scheduled and ensured Senior Coordinators were apprised of appointments, arranged conferences and prepared materials for meetings.

• Composed and proofread outgoing correspondence, spreadsheets, reports, electronic mail transmittals, on-line calendar updates, Internet/Intranet features, and time and attendance activities.

• Tracked action correspondence, created staff reminders, assisted with congressional testimonies.

• Processed sensitive and confidential matters.

• Proactively facilitated and resolved administrative issues prior to escalation to management.

• Developed background information and outline materials for reports, conferences, and presentations.

• Assisted lobbyist on Capitol Hill

Verizon, Silver Spring, MD

06/98 - 08/00 Program Assistant

• Coordinated and assisted special programs with training. Provided solutions to staff regarding application problems.

• Performed research via Internet.

• Assisted supervisor in meetings; scheduled, created presentations, and agendas for meetings.

• Attended project meetings, conference calls, and redirected calls and emails to appropriate staff based on the subject matter.

• Conducted site visits to different Verizon locations to ensure project performance.

• Created/replicated lotus notes ID in order for an off-site location.

• Created and managed database, performed maintenance and extracted database via lotus notes.

• Created purchase orders and conducted travel arrangements.

• Constructed tables, graphs, and charts for reports, presentations, and training manuals/tools, established and responded to deadlines and priorities.

• Tested programs at various Verizon sites, created, and maintained assorted surveys using lotus notes database.

• Sent various program/software file attachments via lotus notes.

• Created group listings, imported and exported various application documents via lotus notes including MS Outlook contacts to lotus notes address book.

• Maintained helpdesk (Microsoft software applications) for my department; sent solutions via lotus notes.

• Provided network support.

IBM Corporation, Bethesda, MD

7/96-4/98 Executive Assistant

• Managed all aspects of contract support for the Director.

• Provided on-site management and quality control to ensure projects met time and budget requirements.

• Provided computer training to new secretaries.

• Payroll administrator.

• Provided application support to entire team. Installed various software programs.

• Managed daily field and office operation of quality control on various projects.

• Coordinated subcontractors and suppliers.

• Prepared budgets by creating spreadsheets, estimates, bids, purchase orders, and general contracts with clients.

• Scheduled, conducted, and participated in project meetings and handled all incoming outgoing correspondence.

• Provide minimal network support when needed.


CCNA (Certified Cisco Network Administrator), UDC 2/11 -

Leasing Class, InterSolutions, Washington, DC, 3/07

A+ Certification, TESST, Beltsville, MD, 3/00 - 7/00

Computer Information Systems, Strayer College, Washington, DC, 7/99 - 9/01


* ADP (Automatic Data Processing & Accounting System) * SAM (AARP’s Web based Payment Services)

* MicroSoft Windows, XP, & NT * OS/2 (IBM's Platform)

* Internet Explorer * PeopleSoft

* Visio * WordPerfect

* Lotus Smart Suite * Microsoft Office Suite

* CISCO * Master Spec

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