Customer Service Manager

RONALD W. HUTKAI___________________________________________________440-***-****

*** ******** **. ******, ** 44035 E-mail: *******@*******.***

OBJECTIVE: SHIPPING/WAREHOUSE MANAGEMENT

To develop and motivate personnel in multi-operational functions for a dynamic, growth-oriented organization by contributing proven ability to:

• Maximize Productivity & Efficiency by establishing strong rapport and trust, organization, and encouragement through positive coaching and instruction.

• Enhance Decision Making by gathering, accessing, and analyzing critical information creating careful planning and prioritizing to generate sound and profitable recommendations.

• Provide Strong Team Supervision through expertise in scheduling, rational situation assessment and conflict management while promoting positive teamwork and environment.

QUALIFICATIONS: An innovative and diligent leader with excellent communication and people skills

Offering over 10years professional experience encompassing:

•Planning/Organizing/Implementation •Problem Solving/ Resolution •Training/Motivating/Leading

•Team Leadership/Supervising •Client/Customer Relations •Evaluate/Critique/Monitor

•Instructing/Coaching/Teaching •Inform/Explain/Communicate •Research/Investigate/Resolve

ACHIEVEMENTS:

ORGANIZED ALL INVENTORY AREAS involving 6 major retailers and 465 sku’s by evaluating space versus physical needs for a 50,000 sq. foot department, facilitating a 20 % increase in productivity with 1 less employee and 25% improvement in inventories.

DEMONSTRATED EXCEPTIONAL ANALYSIS & FORCASTING ABILITY by assessing and prioritizing 250-450 weekly orders with a 98% ship on-time rate, resulting in a 20% sales increase over previous year.

SUCCESSFULLY BUILT & LEAD TEAM of 18-20 employees to improve customer service and employee relations by training staff and implementing new work procedures, thereby increasing sales by 10% with a 25% reduction in turnover over a 12-month period.

PROVIDED DECISIVE & PROACTIVE TEAM LEADERSHIP through methodical training, cooperation, coordination and scheduling techniques, resulting in increased employee retention and a 25% efficiency / productivity improvement.

IMPROVED CUSTOMER SATISFACTION through detailed researching and conveying of accurate information involving orders, shipping and routing, affecting a 20% increase in sales from $22MM to $27MM.

STRATEGICALLY APPLIED TECHNICAL EXPERISE in following customers instructions, implementing new procedures and troubleshooting administrative details, resulting in a 50% decrease in processing time and a 90% decrease in charge backs.

CLARIFIED PROBLEM RESOLUTIONS through diligent and resourceful planning and time management efforts, resulting in an 18% decrease in downtime and a 20% increase in productivity.

DEVELOPED & IMPLEMENTED IMPROVED COMMUNICATIONS SYSTEM by conducting weekly production meetings to inform owners and managers of changes in shipping methods, resulting in a 99.9% on-time completion rate for all shipments.

RONALD W. HUTKAI__________________________________________________________Page 2

PROFESSIONAL EXPERIENCE:

Shipping/Fleet Manager Snap Rite Manufacturing 01/2011-Present

Warehouse/shipping/receiving/Fleet management Cleveland, Oh

2 order pullers/2 material handlers/3 drivers

Inventory control person/Customer Service,

Fleet maintence/warehouse maintenance.

Safety Coordinator/Fleet/Warehouse Suntan Supply 06/200*-**-****

Fleet Maintenance, Safety program Avon, Oh

Warehouse/special projects

Line Leader Adecco USA 10/2008- 12/2008

(position eliminated due to auto industry) Elyria, Oh

WAREHOUSE/FACILITIES MANAGER DCT Logistics/Multifoods 10/2005 – 1/2008

FLEET MANAGER – Safety Compliance - Bedford Heights, Oh

Manage 140,000 sq. foot building with 12 direct employees on 2 shifts. Responsibilities include all inventories, shipments, receiving, building repairs, driver/switcher, trailer repairs, customer relations. Have a $10 MM budget that I have helped increase profits by 1.3%. Have been OSHA certified as a Lift Truck Trainer, S-V Trainer, Drug &Alcohol Awareness, Safety/Accident Review Board Member Loss Job due to Downsizing

WAREHOUSE SUPERVISOR – 2nd shift Coca-Cola Enterprises 7/2005 – 9/2005

Twinsburg, Oh

Manage 20 union towmotor drivers, 32 docks with 3 production lines. Ship/receive 130 – 150 loads per day. SAP trained for inventories/shipping/receiving.

WAREHOUSE MANAGER Nicole Corporation 1 / 2001 - 12 / 2004

Cleveland, Oh

Managed a 100,000 sq. foot inventory / dock/ warehouse area with 16 direct/75 indirect employees, coordinating shipments between 3 company facilities and all logistics for 7 major retail clients. Logistics include ASN/EDI (Advanced Ship Notice), scheduling, prioritizing, planning shipments, Bill-o-Ladings, truckload carriers, LTL shipments (inbound and outbound), FedEx and UPS. Assisted with quality control, packing department, and safety committee. Sales increased 20% from $22MM to over $27MM. Loss Job due to Company moved to China

STORE MANAGER Pet Supplies Plus 9 / 2000 - 1 / 2001

Middleburg Hts., Oh

Directed daily activities of retail business with staff of 20 people. Conducted interviewing, hiring, training of staff, organizing/merchandising and customer/vendor relations with annual sales of $3M.

ASSISTANT STORE MANAGER Marc’s Discount 2 / 2000 - 9 / 2000

Westlake, Oh

Assisted in operations of store including interviewing, hiring, training of new associates, ordering / sorting store merchandise, and customer/vendor relations with annual sales of $20MM.

RONALD W. HUTKAI__________________________________________________________Page 3

STORE MANAGER CVS Pharmacy 1 / 1998 - 2 / 2000

Louisville, Ky/

Cleveland, Oh

Provided team leadership to 4 stores in 2 years. Successfully operated each store by training team members in organization and merchandising while improving communication processes and customer service. Each store resulted in sales increases of 10-15% with ales ranging annually from $750K to $2MM.

GROUP MANAGER bigg’s Hypermarket 5 / 1994 - 1 / 1998

Louisville, Ky

Managed 4 merchandising groups during company tenure. Communicated with buyers, vendors, and store manager to assure appropriate merchandising levels and mix. Interviewed, hired and trained new associates to promote organization, merchandising and improve customer service. Oversaw safety committee for all OSHA regulations. As Manager on Duty supervised up to 150 employees with sales of $25MM annually.

EDUCATION / TRAINING:

Bachelor of Arts in Education (University of Kentucky); Food Service Certified; Software expertise in AS400, Microsoft Office, ASN/EDI, Telxon, RF Scanners, SAP, Tow Motor Trainer, S-V Instructor, Drug/Alcohol Awareness

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