Customer Service Manager
Resume:
Douglas W. Baggs
Loxahatchee, Florida 33470
*********@***.***
Summary: Progressive retail management experience with a significant increase in sales, maximizing profitability and ensuring customer satisfaction. I have strong leadership, organizational and communication skills. I have experience in working in both men’s and women’s clothing stores in major mall’s through out the east-coast.
Work Experience:
Epic Designs / Law jeans: N.J., N.Y., PA., CT., M.D., F.L. 1998-2010
Regional manager
Managed an 18 region store with full accountability for $25 million in revenues and staff of 200 people
Designed and implemented Customer Service Training program
Designed, developed and implemented incentive programs that resulted in increased sales, productivity and employee morale
Planned and implemented new store openings in major malls
Maintained Visual presentation standards
Inventory policies and procedures
Network, recruit, hire district and store managers
Sid’s Pants / Zachary / Paradise Heights: N.J., N.Y., PA., CT. 1990-1998
Regional manager
Monitored inventory levels
Established merchandise feedback procedures to increase communication between buyers and customer needs
Designed various business forms that streamlined operations, assisted in management development and improved communications
Instrumental in spearheading several renovation and re-merchandising programs for concept stores that resulted in substantial increases in sales and bottom-line profitability
Managed an 12 region store with full accountability for $18 million in revenues
Established loss prevention policies and procedures
Maintained company Visual presentations/ standards
Maximized sales volume by ensuring excellent customer service standards
Jean Country / Sid’s Pants: N.J., N.Y., P.A., DEL., FL. 1975-1998
District manager
Developed and implemented innovative visual merchandising displays
Established and maintained inventory controls
Planned and implemented new store openings in major malls
Hired, trained and developed management /employees
Communicated and ensured corporate policies and procedures
Counseled and encouraged management and staff personnel needing support
Developed companies first customer service training program
Groomed several individuals within company for : buying, merchandising
Managed a 9 region store with full accountability for $11 million in revenues
Establish district managers store checklist form to assist district managers
Education: A.A. in Retail Merchandising from Middlesex County College
Additional Professional Development:
Management Development
Time Management
Human Relations
Effective Public Speaking
Team Building
Creative Merchandising
Loss Prevention Techniques
Avoiding Sexual and Other Forms of Harassment in the workplace
References: Available upon request
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