Customer Service Management
Resume:
Michael Barr
Lewisberry, PA 17339 *********@*****.***
SUMMARY OF QUALIFICATIONS:
• Comprehensive experience with planning, ordering, and scheduling.
• Exceptional time awareness and management skills.
• Strong verbal and written communication skills.
• Skilled at problem-solving with both people and technology.
• Strong work ethic and positive attitude with routine tasks and new responsibilities.
• Proficient with internet and intranet databases including searches and e-mail.
• Highly proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Access).
• Experienced in requirements gathering and documentation and formal training.
• Very comfortable in a dynamic, fast-paced work environment.
EDUCATION:
DeVry Online University
Bachelor of Science in Technical Management. Emphasis: Operations Management.
3.6 GPA June 2009
EXPERIENCE:
G4S Secure Solutions, Harrisburg, PA
Security Officer 2007 to 2011
• Worked at numerous sites providing both basic and specific security measures. Interacted heavily with clients, gathered and documented requirements, trained on-site guards.
• Assisted in planning and scheduling to ensure all contracts are fulfilled every week.
CVS/Pharmacy, Harrisburg, PA
Shift Supervisor 2003 to 2007
• Managed store. Controlled cash flow and deposits, requisitions, and customer service initiatives.
• Managed employees. Responsible for job training and task direction.
• Operated photo center. Coordinated with third party equipment experts and technicians.
• Certified as pharmacy technician. Filled prescriptions, ordered pharmaceutical supplies, trained pharmacy employees, and interfaced with insurance providers.
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