Customer Service · Strategic Planning
Highly driven Sales professional utilizing training and education in market and statistical analysis, business management, and logistical planning within varied business arenas. Academic training in business management and development providing exposure to sales and marketing practices, methodologies, and theories. Able to build rapport with diverse personalities, resolve conflict, and put forth any effort necessary to achieve goals. Ambitious, persuasive, and persistent, with strong analytical and project-management skills. Exceptionally focused and committed to attaining goals. Motivated by challenge; able to determine needs and ensure top-quality results. Core Competencies
Competitor Analysis Contract Negotiations Fiscal Management Business Growth Client Relationship Management Account Administration Market Research Project Management Goal Attainment
Northeast Community Mortgage- Northborough, MA, 2007
Provided high-level customer and account service for clients of this mortgage brokerage. Coordinated application process with clients and sold mortgage loan packages. Presented products and services to educate clients on best matched loan selection to meet home / property buying requirements. Generated referrals to increase client base; performed timely follow-up to provide customer service excellence. Followed all state and federal regulations. Communicated with loan processors to ensure closing details. Managed client files and data.
Demonstrated drive and persistence presenting products to clients to meet needs and secure final sale; performed ~150 daily sales calls and generated ~5 weekly applications.
Assumption College, 2001 - 2005
Student, International Business
Completed requirements to obtain BS in International Business. Gained strong foundation of knowledge in all aspects of business management in both domestic and global arenas, with in-depth study in accounting, economics, management, marketing, statistical analysis, and trade. Complementary training in history, language, and traditions of varied cultures. Completed numerous research projects, papers, and presentations in both team-oriented and self-managed environments.
Efficiently maintained requirements for all courses and produced top-quality results within all scheduling requirements.
Education and Credentials
Bachelor of Science in International Business (2005) · Assumption College - Worcester, MA