Customer Service Medical
Resume:
LES KAZMIERCZAK
Mokena, IL 60448
630-***-**** (M) 708-***-**** (H)
*.***********@*********.***
SUMMARY
Experienced, well-rounded, accomplished, self-directed Health Care Administration professional with expertise in all areas of large multi-specialty group practice ambulatory health care operations. Background includes proficiency in physician relations, strategic planning, budgeting, regulatory, accreditation, marketing, capital acquisition, contracting, construction and renovation, customer service, education and training, staff development, Epic, and Lean Six Sigma.
Departmental administrative management of pharmacy, clinical pharmacy, diagnostic imaging, clinical science, laboratory, pathology, security, transcription, health information management, therapy, facilities, quality, environmental services, safety, float pool, information systems, and telecom departments,
EXPERIENCE
DUPAGE MEDICAL GROUP, Downers Grove, IL 02/2009 – 11/2011
350-Physician Multi-specialty Medical Group.
Director of Ancillary Services
Responsible for Diagnostic Imaging, Laboratory, Pathology, Transcription, Communications, Clinical Pharmacy and Float Pool in a 350-physician, multi-specialty group practice over 45 sites.
• Increased Diagnostic Imaging volume from 150,000 to 190,000 procedures per year in three years.
• Implemented Diagnostic Imaging Department comprehensive standardization process utilizing Lean Six Sigma techniques resulting in increased quality and successful regulatory compliance.
• Implemented radiologist voice recognition, peer review and mammography tracking software programs to achieve 24-hour report turn-around-time.
• Participated in design of 110,000 square foot Oncology Institute / Medical office buildings
• Coordinated evaluation/selection/purchase/installation of several million dollars of capital equipment projects.
• Participated in radiologist sub-specialization initiative and increase of radiologists in group by 20%.
• Supervised laboratory and pathology volume and billing of over 2 million tests and specimens per year an average annual increase of 6%.
• Negotiated reference laboratory and specialized pathology contracts with 12% savings.
• Implemented Physician Laboratory Advisory Committee for quality increase.
• Increased transcription efficiency/productivity by 60%, while decreasing staff by 40% and maintaining quality percentage at 98%.
• Supervised transition of transcription department to home-based model.
• Participated in expansion of clinical pharmacy services.
• Supervised development of practice-wide biomedical inventory of 5,000 pieces of equipment.
• Increased float pool fill requests by 7% with operational efficiency changes.
• Supervised development of practice-wide intranet policy and procedure data base.
• Implemented and taught manager and supervisor professional development programs.
• Implemented and taught staff customer service and staff recognition programs.
• Founding member of group’s Charitable Fund helping to raise $500,000 in first year.
WELLGROUP HEALTHPARTNERS, Chicago Heights, IL 1985 – 2009
100-Physician Multi-specialty Medical Group.
Assistant Administrator – Ancillary and Support Services (2002 – 2009)
Responsible for Diagnostic Imaging, Building and Grounds, Clinical Sciences, Transcription, Nuclear Medicine, Health Information Management, Compliance, Pharmacy, Clinical Pharmacy and Telecommunications Departments in a 100-physician, multi-specialty group practice over 10 sites.
• Liaison with Clinical Laboratory, Rehabilitative Medicine, Environmental Services, and Public Safety partners.
• Participated in group / hospital / region’s strategic planning and development.
• Oversaw selection and implementation of group’s conversion to Electronic Health Records.
• Supervised construction of 12,000 square foot ambulatory surgery center.
• Developed multiple physician satellite locations and service line expansion.
• Coordinated multiple successful AAAHC accreditation, HIPAA and quality initiatives and surveys.
• Restructured Health Information Department to improve medical record availability to over 95%.
• Implemented wireless, digital transcription service resulting in same day service.
• Coordinated replacement, expansion and enhancement of telephony and IT/IS projects.
Assistant Administrator – Ancillary Services (1999 – 2002)
Managed Radiology, Clinical Sciences, Nuclear Medicine, Medical Records, Stenography, Pharmacy, and Clinical Pharmacy Departments in a 65-physician, multi-specialty group practice over three sites.
• Analyzed financial and operational performance of departments and implemented / recommended improvements.
• Coordinated operational / communication activities with physicians and medical center administration / staff.
• Liaison with Clinical Laboratory and Physical / Occupational Therapy.
• Supervised evaluation/selection/purchase/installation of several capital equipment projects (MRI and CT units).
• Implemented, coordinated, and instructed facility-wide educational programs.
Director of Pharmacy (1985 – 1999)
Responsible for medical group’s total pharmacy services divisions: Retail, Long-Term Care, Home Health, Infusion, Drug Information, Urgent Care and Clinical Pharmacy services.
• Increased department revenue 11% annually over 14 years.
• Implemented pharmacy expansion into Home Health, Infusion, and Long Term Care service lines.
• Implemented comprehensive Clinical Pharmacy services improving quality and decreasing cost.
GWIZDALSKI PHARMACY, Chicago, IL 1977 – 1985
Independent Retail Pharmacy
Owner and Chief Pharmacist
• Owned and operated independent retail pharmacy.
COMMITTEE RESPONSIBILITIES
Senior Operations, DuPage Medical Group (DMG) Physician Laboratory Advisory, Chair (DMG)
Radiology Standardization, Chair (DMG) Safety (DMG)
ICD-10 Implementation (DMG) Manager Development (DMG)
Charitable Fund (DMG) Senior Staff – WellGroup HealthPartners (WGHP)
Accreditation, Chair (WGHP) Safety, Chair (WGHP)
Forms, Chair (WGHP) HIPAA, Chair (WGHP)
Medical Records, Chair (WGHP) Lean Six Sigma, Chair, (WGHP)
Leadership Forum – St. James Hospital and Health Centers (SJHHC) Ambulatory and Strategic Planning (SJHHC)
Community Education (SJHHS) Employee Campaign (SJHHC)
Safety (SJHHS) Information Systems (SJHHC)
Lean Six Sigma (SJHHC) Gala (SJHHC)
EDUCATION AND TRAINING
BS in Pharmacy – University of Illinois
MBA Pursuit – Benedictine University
American College of Medical Practice Executives Certificate
American College of Medical Practice Executives Fellowship (Pending)
Lean Six Sigma Black Belt – SSFHS / IUPUI
Executive Leadership Development Gold Level – Sisters of St. Francis Health Services
Executive Leadership Development Silver Level – Sisters of St. Francis Health Services
Executive Leadership Development Bronze Level – Sisters of St. Francis Health Services
Value Driven Health Care Certificate – DuPage Medical Group
Managed Care Certificate – Benedictine University
Financial Management Certificate – University of Wisconsin, Madison
PROFESSIONAL AFFILIATIONS
American College of Medical Practice Executives (ACMPE)
Medical Group Management Association (MGMA)
Chicago Health Executive Forum (CHEF)
Radiology Business Management Association (RBMA)
Dean’s Advisory Council Midwestern University
Illinois Pharmacists Association
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