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Customer Service Sales

Hanover, Pennsylvania, 17331, United States
March 24, 2011

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Objective: To obtain a call center position in sales or customer service

Experience: I have 2 years experience as a sales associate and customer service representative in a call center setting. I had 2 weeks training for each position a piece. As a sales associate I took catalog orders, orders for catalogs, and canceled catalogs. I made the appropriate upsells offers, featured items sales, club money saving program offers, and money saving programs as appropriate. As a customer service representative I did the same duties plus assisted customers with ordering on line especially with Canadian orders, I did product and no product returns, call tags, gave permission to send back items past the due date, filled out the necessary forms for deferred billing and installment billing, I explained installment billing with returned items, made sales adjustments where deemed necessary, and sent out inconvenience coupons as necessary. I received many awards as a sales associate and customer service representative. I worked all the overtime that was available that I was allowed to work. I am a very patient, articulate, caring people person.

Work History: August 15,2007-April 3, 2009

Hanover Direct

Poplar St. 17331

Title: Sales and customer service representative

Supervisor: Deb Peck

Michelle Small 717-***-****

Duties performed: same as above under experience

Reason for leaving: The establishment closed down.

Employment: August 15, 2006-May 28, 2007

Community Progress of York

York County Head Start

College Ave., York, Pa. 17403

Title: Head pre-school teacher

Supervisor: Sue Becker

Duties Performed: I planned for and ran a developmentally appropriate classroom for preschoolers. I also went on home visits to go over children's progress and to assist the parents with working with their children.

Reason for leaving: I went to Hanover Direct to work.

Employment: October 15, 1979-May 31, 2006

Adams County Head Start

103 Old Harrisburg rd.

Gettysburg, Pa. 17325


Title: Assistant teacher and Head Teacher for pre-schoolers

Supervisor: Edie Larson 717-***-****

Duties performed: Same as above under York County Head Start plus I drove the van or mid sized bus for my classroom. I also worked as secretary in the summer as needed in the office.

Reason for leaving: I went to work at York County Head Start.

Highest level of Education: Associates Degree In Early Childhood Education at HACC

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