Customer Service Sales

Deirdre O’Sullivan

*** *. ****** ******

Philadelphia, PA 19122

Phone: 631-***-**** *******.****@*****.***

Website: www.worldtownparty.com ********@******.***

Experience

Dujour. Philadelphia PA Jan 2012 to Apl 2012

Manager and Hostess

Managed the front of house staff and worked as a hostess keeping all of the operations in the front of the restaurant running smoothly. Seated guests and bused tables as needed, to quickly turn tables while concentrating on building customer loyalty. Developed relationships with customers generating repeat business and increased sales by 16%. Started a new breakfast promotion card and increased customer sales. Worked closely with the head chef to complete catering trays and special orders and conjointly conceived new creations for the restaurant. Maintained sanitary operating conditions and good housekeeping in accordance with the USDA and city of Philadelphia Public Health Code for food establishments. Kept the front of house stocked and completed orders as needed.

The Corner Bakery, Philadelphia PA Aug 2009 to Apl 2011

Front of House, Barista, and Baker:

Responsible for the opening and closing the restaurant, registering the daily take and the delivery of special orders as required (PA driver’s license). Coordinated and entered catering orders taken by phone and in person, handled customer service and front-of-house work such as registering orders (cash registrar), operating the espresso/cappuccino machine and packaging orders. Maintained sanitary operating conditions and good housekeeping in accordance with the USDA and city of Philadelphia Public Health Code for food establishments. Supplemented the work force as a baker by making muffins, cookies, and cakes.

The ARC, Scranton, PA Jun 2007 to Nov 2008

Residential Assistant,

Cared for mentally retarded adults within group homes to maintain and assure positive quality of life. Monitored and administered medications prepared meals and assisted the patients with day to day requirements from personal hygiene to taking of medications. Planned and executed group events, outings and extracurricular activities to allow the patients the ability to experience a normal life to the extent of their abilities. Drove patients to doctors and therapy appointments and stayed with them as their advocate during emergency room visits. Worked 1st, 2nd, and 3rd shifts as required, staying for multiple shits during inclement weather when relief staff could not make the journey to work.

Express, Scranton, PA Jan 2007 to Jun 2007

Retail Associate,

Assisted customers to find apparel and accessories maintained the order and clothing arrangement as dictated by management, monitored the fitting rooms, operated the register, and stocked the shelves and racks as required. Opened and closed the store.

Macy’s, Scranton, PA Oct 2006 to Dec 2006

Retail Associate

Assisted customers to find apparel and accessories maintained the order and clothing arrangement as dictated by management, monitored the fitting rooms, operated the register, and stocked the shelves and racks as required. Worked junior’s department and perfume counter

Rosa’s Pizza, Huntington, NY Dec 2005 to Jun 2006

Counter Girl,

Took telephone orders assembled minor food preparations such as sandwiches, salads and sides, waitressed in house tables, worked register, general cleaning and clearing of the tables and assisted in the opening and closing of the store.

Education

Bachelor of Arts – Temple University, Philadelphia, PA

Painting and Studio Arts

Computer Skills

Software: Adobe Photoshop, Microsoft Word, Excel, PowerPoint, POS systems, Typing speed: 70WPM, scanners, printers, etc.

References Available Upon Request

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