Customer Service Administrative Assistant

KIM E. KING

**********@*****.***

**** ******** ****** ********, ** 30062 Home/ Cell No. 404-***-****

Career Overview

Committed and motivated Administrative Assistant with the following accomplishments:

Multitasking:

Established proficiencies in telephone, email, and front-desk reception within a high volume environment.

Administration:

Implement administrative task such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Customer Service:

Facilitate customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Core Strengths

●Problem Resolution ●MS Word, Excel, PowerPoint, Outlook,

●Critical Thinking Access, and Internet Research

●Attention to Detail ●Creative Problem Solving

●Meet/Exceed Goals & Deadlines ●Self Starter

●Spreadsheet Development ●Filing and Data Archiving

Professional Experience

Arrow Exterminators, Inc., Atlanta, GA Jan 2003 to Feb 2011

Corporate Administrative Assistant & Builder Services Coordinator

Administer administrative support functions for various senior level executives.

Initial point of contact in office and on telephone for clients and visitors.

Answer and direct corporate telephone lines in a friendly, professional manner; take messages, forward calls, and assisting with problems.

Intake and ship all corporate packages for UPS and FedEx.

Type, edit, and proofread correspondence in a timely and accurate manner.

Initiate and sustain company Home Depot account.

Utilize company computer system to create monthly reports, filing, and archiving.

Invoice, collect, and post builder payments.

Construct account payable vouchers/expense reports as requested by Corporate Vice President.

Enhance job knowledge by attending company online university.

Ability to operate office equipment and technology such as computers, printers, facsimile machines, postage machines and copier.

Inventory and requisitioning of office and kitchen supplies.

Develop rapport with builders and realtors and serve as liaison between clients and company.

Maintain builder contracts, set-up service agreements, and review realtor letters electronically and manually.

Massey Services, Inc., Alpharetta, GA Apr 2002-Nov 2002

Office Manager

Motivated and trained office associates on company policies and office protocol.

Develop and maintained customer relationships by providing quality customer service.

Initiate collection calls on delinquent accounts in arrears of 60+ days.

Facilitate office payroll, including commission calculations.

Entrusted with daily staffing schedules and adjusted accordingly to ensure adequate staffing.

Coordinate and maintain weekly attendance and annual vacation records.

KIM E. KING

**********@*****.***

1452 Gateview Circle Marietta, GA 30062 Home/ Cell No. 404-***-****

Prepared production, sales, and cash for Daily Operations Report.

Record, post, and make daily bank deposit.

Created and manage accounts payable.

Input all allowances, bad debt, and miscellaneous adjustments.

Balance and distribute petty cash.

Order and maintain office supplies.

Randstad North America, Atlanta, GA Sept 2001-Mar 2002 Collection Specialist

Account management for 800+ accounts in Northern Florida.

Provide written and verbal communication to field agents.

Supply weekly analysis on accounts in arrears of 90+ days.

Process documentation for clients to satisfy debt.

Set up payment arrangements between company and clients.

Upkeep positive contacts with external customers by handling confidential inquiries and expediting the workflow.

Education

Virginia College Online, May 2009 - Pres.

Major: Management Information Systems – May 2009 thru Mar 2011

Major: Administrative Office Management – Apr 2011 thru Pres.

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