Customer Service Administrative Assistant

ANDREA GALLOWAY

****A Colquitt Rd.

Sandy Springs, GA 30350

Cell: 516-***-****

***********@*****.***

Career Snapshot

6t Years of commended performance in key customer service and Support Roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Access, & Outlook

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Professional Experience

HCAS, INC. Bellmore, NY

Scheduling Coordinator/Customer Service Telephone Operator , 2011 to 2012

ANSWER CALL LTD. Oceanside , NY

Customer Service Rep/Telephone Operator, 2009-2011

N.AP.W.

Sales and Customer Service Rep, 2009 to 2009

Garden City , NY

Dave & Buster’s INC.

Westbury, NY

Hostess Front Desk, 2005 to 2006

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 120 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Taking & dispatching accurate messages to Doctors, Nurses, Hospitals & HVAC associates. Including office duties such as Data Entry, printing/faxing documentation to the appropriate sources.

Education

La Guardia Community College Queens, NY

General Equivalency Diploma , 2012

HUNTER BUSINESS SCHOOL Levittown, NY

Certification in Medical Assistant/Administrative Assistant , 2011

References Furnished Upon Request

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