Manager Customer Service

HARRY S. JOHNSON, M.B.A.

*** ******** *** ****. #****, Miami, FL 33131 - Phone: 561-***-**** - Email: *********@***.***

OBJECTIVE

Seeking senior position with an organization where my management skills and financial expertise can be employed to leverage superior, bottom line results and ROI for a growth-oriented firm.

PROFILE

Highly motivated, results oriented manager with over 25 years of experience in manufacturing operations who re-engineered himself into a banking/credit professional. Goal and deadline oriented individual who is committed to exceed expectations. Demonstrated ability to prioritize, analyze, plan, and manage assignments within a multi-project environment with advanced skills in:

financial and credit analysis business valuation/assessment credit risk rating

operating policies/procedures financial market/trends strategic planning

appraisal review and analysis cost/benefit analysis communication

HIGHLIGHTS OF CURRENT PROFESSIONAL ACCOMPLISHMENTS

• Prepared complete credit analysis packages including loan rating recommendations for loans ranging from $300M - $5MM

• Implemented a computerized centralized database of property appraisals, in two separate banks, to assist underwriting in determining comparable properties

• Established and streamlined the appraisal ordering process reducing engagement time from 7 to 3 days

• Filling in as a Special Assets Loan Officer recovered $3MM from non-accrual loans in six months

FIRST BANK OF FLORIDA (Contract Position) Miami, FL 2011 – 2011 Credit Analyst: Directly responsible for providing commercial and real estate loan analysis for current and new loans obtained by the loan collateral values.

NAFH NATIONAL BANK (formerly METROBANK OF DADE COUNTY), Miami, FL 2007 – 2011

Assistant Vice President/Senior Credit Analyst: Directly responsible for providing loan analysis, ratings and recommendations based on bank and federal guidelines; bid, engaged tracked and reviewed appraisals obtained for current or proposed collateral.

COLONIAL BANK N.A., Miami, FL 2005 – 2007 Review Appraisal Officer/Credit Analyst II: Directly responsible for bidding, ordering, reviewing and approving of all appraisals on commercial properties < $1MM and residential properties < $2.5MM; reported to a centralized appraisal department in Montgomery, AL

PYLON MANUFACTURING CORP., Deerfield Beach, FL 1996 – 2003

Vice President of Manufacturing: Directly responsible for all aspects of business operations for 10 unique product lines. Managed 300 employees and an annual operating budget of $18MM. Was a significant contributor in the plant’s attainment of ISO 9001 quality certification.

QSYSTEM COMPUTERS, INC., Lafayette, LA 1995 - 1996

Director of Operations: Accountable, with full P & L responsibility for the assembly and warehouse operation. Responsible for coordination and execution of the business plan for all functions (sales, finance, assembly, purchasing, distribution, warehousing)

SENSORMATIC ELETRONICS CORPORATION, Deerfield Beach, FL 1994 - 1995

Manager, Corporate Scheduling: Prepared and managed the full production schedule for several manufacturing facilities located domestically and internationally. Served as the conduit between sales and manufacturing in order to improve overall customer service and satisfaction.

DIGITAL EQUIPMENT CORPORATION, Maynard, MA 1972 - 1994

Regional Materials Manager, Latin America/Caribbean, Deerfield Beach, FL (1989-1994): Established materials/logistics operations in support of sales and country laws of content through 4 indirect country managers.

Plant Manufacturing Manager, Phoenix, AZ (1984 - 1989):

Responsible for improving the overall quality, delivery and performance of the Phoenix facility. Managed 1,200 direct labor personnel and support people through five managers. Fully accountable for production/inventory control, manufacturing and quality control.

Various Positions of Increasing Responsibility, Westfield/Springfield, MA (1972 – 1984):

EDUCATION/COMPUTER SKILLS

• M.B.A. Business Administration, Western New England College, Springfield, MA

• B .S. Business Administration, Western New England College, Springfield, MA

• Certification from Omega Training Programs in Financial Analysis, Commercial/ Industrial Properties and Real Estate

• Various Leadership and Professional Development Courses

• MS Office (Access, Excel, Outlook, PowerPoint, Word)

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