Customer Service Manager
Resume:
Jessica L. Anthony
Tucker, Ga 30084
************@*****.***
OBJECTIVE
To obtain a position utilizing my customer service and general office skills towards awarding careers in the administrative field and retail environment.
SKILLS PROFILE
• Ability to operate Microsoft Word, PowerPoint, and Internet research
• Knowledge and capability to operate POS (point of sale) System
• Knowledge of and experience with corporate customer service
• Great filing and organizational skills
• Experience in handling money transactions
• Ability to take accurate phone messages and deliver messages promptly
• Good customer-relations background
• Intermediate typing skills(45+wpm)
• Exceptional customer service(5+ years)
• Managerial experience(2+ years)
• Entry-level marketing skills
EMPLOYMENT HISTORY
99 Sense Jewelry Assistant Manager 02/2010 – current
Promotion to Store Manager 10/2010 - current
Tucker, GA
• Store manager
• Manage cashiers and assistant managers
• Operate POS System (settling credit card batches/x and z-report )
• Cash and Credit handling/bank runs
• Customer service and managerial decision makings
• Stock floor with daily/weekly merchandise in an organized manner
• Weekly preparation of work schedule
• Proper training of new employees at all affiliated locations
• Store buyer/marketing
Dollar Tree Inc. Cashier/Stocker 12/2008 – 08/2009
Tucker, GA
• Handled money and other monetary transactions
• Coordinated delivery of large projects
• Answered/transferred phone calls to appropriate persons
• Greeted customers and provided assistance
• Stocked shelves with merchandise delivered weekly
My Fair Lady Fitness and Spa Front desk attendant/Childcare 09/2006 – 02/2008
Tucker, GA
• Answered/transferred phone calls to appropriate persons/areas
• Offered customer service assistance in person and over the phone
• Engaged in membership sales
• Created/organized members’ files
• Scheduled appointments used within the facility
• Offered childcare assistance for children aged 3 months to 12 years old.
• Offered assistance in processing payroll
Education
• Tucker High School 2008 graduate
• Georgia Perimeter College 2010-current student
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